Summary
Work History
Education
Skills
Personal Interests
Professional References
Personal References
Timeline
Generic

Natalie Vassallo

Romaine,TAS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

2IC Manager

Rockmans
11.2022 - Current
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional, organized, and safe environment for employees and patrons.

Retail Sales Assistant

Rockmans
03.2022 - 11.2022
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Located merchandise across various stores to address customer needs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Logged reports, expenses, receipts, and sales in company database.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.

Restaurant Waitress

Raindrops Restaurant
09.1994 - 11.1995
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Bartender

Regent Hotel
11.1992 - 05.1994
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Beverage Server

The Swagman
03.1990 - 01.1991
  • Inspected dishes and utensils for cleanliness.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Checked guests' identification before serving alcoholic beverages.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Escorted customers to seats based on hostess recommendations and completed drink orders.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender

Seabrook Hotel
01.1989 - 12.1989
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Bartender

The Penguin Hotel
01.1989 - 12.1989
  • Kept bar presentable and well-stocked to meet customer needs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Bartender/Bottle Shop Attendant

Four Seasons Hotel
08.1986 - 12.1988
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Laundry Assistant

Four Seasons Hotel
02.1985 - 08.1986
  • Examined dried clothes to identify stains, tears and issues.
  • Inspected soiled articles to determine sources of stains, locate colour imperfections, and identify items requiring special treatment.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Collected soiled linens and clothing and pretreated stains.

Education

Certificate II - Family And Community Services

TasTAFE
Burnie, TAS
2006

Certificate I - Work Preparation

TasTAFE
Burnie, TAS
2006

TCE -

Parklands High School
Burnie, TAS
1984

Skills

  • Configuration and Management
  • Closing Procedures
  • Managing Employee Relations
  • Customer Relationship Management
  • Time Management
  • Employee Training

Personal Interests

Gym

Reading

Meditation

Walking in nature


Professional References

Karen Carpenter

Manager - Rockmans Burnie

Phone - 0488 038 910


Piper Moore

Previous Manager - Rockmans Burnie

Phone - 0412 317 416

Personal References

Dr Kaylee Jordan

FANZA, DRANZCOG, MBBS (Hons), BMedSci

Staff Specialist Anaesthetist

Royal Melbourne Hospital

Phone - 0429 131 721


Alison Walker

Dispensary Manager North West Pharmacy Department Tasmanian Health Service

Phone - 0418 894 706

Timeline

2IC Manager

Rockmans
11.2022 - Current

Retail Sales Assistant

Rockmans
03.2022 - 11.2022

Restaurant Waitress

Raindrops Restaurant
09.1994 - 11.1995

Bartender

Regent Hotel
11.1992 - 05.1994

Beverage Server

The Swagman
03.1990 - 01.1991

Bartender

Seabrook Hotel
01.1989 - 12.1989

Bartender

The Penguin Hotel
01.1989 - 12.1989

Bartender/Bottle Shop Attendant

Four Seasons Hotel
08.1986 - 12.1988

Laundry Assistant

Four Seasons Hotel
02.1985 - 08.1986

Certificate II - Family And Community Services

TasTAFE

Certificate I - Work Preparation

TasTAFE

TCE -

Parklands High School

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