Hi, I’m
NATALIE VAUGHAN
Caroline Springs,Australia
Summary
Dynamic and community-oriented professional with a strong background in relationship building, activity programming, and operational support. Proven experience in engaging diverse communities and successfully developing and facilitating impactful programs. Seeking to leverage expertise and drive innovative recreational programs that enhance engagement and cultural enrichment.
Overview
24
years of professional experience
Work History
Blick Creative
Account and Office Manager
10.2022 - Current
Job overview
- Manage a diverse portfolio of high-value clients in the not-for-profit, government, education, healthcare, and community sectors.
- Act as the main contact, gathering comprehensive design briefs and delivering consistent updates.
- Create clear briefing documents to communicate project objectives.
- Manage end-to-end branding initiatives, coordinating and facilitating co-design sessions with stakeholders to gather insights and foster collaborative input.
- Develop branding strategies that align with client goals, utilising market research and audience analysis to inform creative direction.
- Lead innovative brainstorming meetings with the studio
- Manage projects to ensure timely delivery and adherence to high-quality standards with meticulous attention to detail.
- Collaborate with the studio to ensure alignment on project goals and artistic direction.
- Manage the team by optimising schedules, project assignments, and workflow to improve productivity and quality.
- Enhancing operations through streamlined processes and the implementation of new systems for improved task management.
- Supervise project budgets, using CRM systems for financial tracking to ensure projects stay within budget.
- Write engaging content for e-newsletters to highlight current initiatives and celebrate achievements, keeping stakeholders and the community informed and inspired.
Myles Gray Fragrance House
Wholesale Manager
11.2021 - 10.2022
Job overview
- Managed a portfolio of over 120 vendors nationally, ensuring exceptional service through a regular call cycle to build relationships and provide outstanding customer support.
- Offering product, brand and promotional information to assist vendors in optimal sales
- Managed all aspects of new account management, including approvals, declines, and activations.
- Enhanced customer satisfaction by providing timely and accurate information on products and promotions.
- Handled orders through various channels, adjusted details, and implemented promotions. Updated discounts in the Wholesale Gorilla app and used cross-selling to increase sales.
- Developed and designed promotional branding strategies to enhance sales and elevate brand visibility in the wholesale market. Created promotional materials in Canva, ensuring alignment with brand guidelines for consistency and professionalism.
- Coordinated and supported Melbourne Trade Shows, greeting new and existing vendors while showcasing products and promoting sales in the showroom.
- Delivered exceptional customer service by promptly resolving disputes and addressing concerns, ensuring high levels of client retention
- Exceeded sales targets through effective planning and goal setting.
Fairyland Emporium
Operations Manager
01.2016 - 01.2022
Job overview
- Oversaw venue operations, including scheduling, staff management, planning, booking, and customer service.
- Planned and delivered engaging recreational programs, including ballet lessons, creative workshops, school holiday activities, community and council events.
- Gathered and organised materials to support event operations and merchandise.
- Coordinated venue hire for external organisations seeking studio space.
- Handled bookings and payments for the studio and retail
- Developed and implemented marketing initiatives to promote events.
- Managed paid advertising campaigns to enhance visibility and reach.
- Delivered exceptional customer service via social media, email, online chat, and phone.
- Managed administration and maintained records to ensure operational efficiency.
- Managed social media channels to enhance brand presence.
- Oversaw project budgets and monitored expenses.
- Designed and developed the Fairyland Emporium eCommerce platform.
- Provide daily operational support by adding new products and categories, crafting product descriptions, and adjusting images.
- Coordinated with suppliers, oversaw product procurement, and tracked inventory levels.
Ishka
Wholesale Account Manager
01.2013 - 08.2015
Job overview
- Built and maintained strong relationships with vendors, offering product information, pricing, and stock availability.
- Servicing vendors on a regular call cycle to keep them informed on latest promotions and products of interest.
- Delivered exceptional service to vendors by promptly addressing their requests.
- Worked closely with purchasing officers to manage inventory levels, ensuring product availability for timely order fulfillment.
- Created and delivered promotional marketing material to boost revenue for the wholesale department
- Efficiently managed sales administration by processing orders, handling customer payments, and overseeing account management, including onboarding new clients and setting up credit terms.
- Collaborated with senior management and the sales team to maximise revenue and profitability of the wholesale department.
- Created strategic promotional offers by closely aligning with inventory levels and maximising profit margins.
- Reported on sales revenue, boosting overall yearly sales by 23%.
- Documented detailed notes in CRM software to track customer interactions.
G.A.T.E.WAYS
Venue Supervisor
01.2009 - 01.2011
Job overview
- Visited primary schools and community venues to welcome on-site staff, educators, families, and children upon arrival. Recorded attendance and distributed curriculum materials to enhance their educational activities.
- Managed allocation of children.
- Supervised children at extended educational programs.
- Supported program presenters and students in tasks to enhance productivity and achieve project milestones.
- Fostered strong communication and collaborative relationships among management, venue staff, and colleagues.
- Efficiently executed administrative duties and provided comprehensive end-of-day reports to management.
Camp Australia
Outside School Hours Care Coordinator
02.2006 - 12.2009
Job overview
- Planned and delivered inclusive and engaging programs, tailored to accommodate diverse interests and cultures.
- Collaborated with community members to enrich program offerings and address community interests.
- My successful delivery of inclusive programs and the resulting increase in enrolments earned me coordinator awards and frequent invitations to serve as a spokesperson for program development at recruitment inductions and conferences.
- Established and maintained effective communication with parents regarding program updates, schedules, and children’s progress.
- Coordinated activities for groups of up to 65 primary school-aged children, ensuring smooth transitions and high engagement, while managing a team of six educators by effectively delegating responsibilities and fostering a collaborative, supportive environment.
- Created and distributed weekly marketing materials to effectively promote programs and engage parents and the community.
- Cultivated a positive and safe learning atmosphere by implementing behaviour management strategies and safety protocols.
- Conducted interviews for potential candidates, performed reference checks, and prepared induction booklets to facilitate smooth onboarding processes.
- Managed staff rosters, bookings, new registrations, and childcare subsidies to optimise program delivery.
Zart Art
Customer Service Representative
02.2001 - 03.2003
Job overview
- Assisted a high volume of art teachers daily, maintaining a positive attitude and focus on their needs.
- Maintained extensive product knowledge by participating in weekly Zart Art classes, enabling accurate information sharing and recommendations with art teachers.
- Enhanced customer satisfaction by effectively addressing inquiries and concerns.
- Delivered outstanding service by leveraging product knowledge to create welcoming experiences.
- Consistently delivered exceptional customer service by promptly addressing inquiries, guiding product choices, efficiently processing orders, and utilising upselling techniques to enhance sales.
- Educated customers on billing, payment processing, and support policies.
- Managed order processing, invoice creation and set up credit terms with efficiency.
- Accurately calculated order totals, updated accounts, and maintained detailed inventory records.
Education
Box Hill InstituteBox Hill, Victoria
Certificate IV Business from Business
10.2009
Australian Online CoursesOnline
Community Development
09.2024
Victoria UniversityMelbourne, Victoria
Foundations in Counselling from Counselling
11.2007
Swinburne UniversityMelbourne, VIC
Diploma of Art from Small Companies And Community Theatre
01.2001
Skills
- Project Planning and Management
- Program Development and Implementation
- Creative Direction and Innovation
- Effective Communication
- Operational Leadership
- Relationship Building
- Venue Operations
- Team Management
- Exceptionally Organised
- Coordinating Schedules
- Administration
- Attention to Detail
Timeline
Account and Office Manager
Blick Creative
10.2022 - Current
Wholesale Manager
Myles Gray Fragrance House
11.2021 - 10.2022
Operations Manager
Fairyland Emporium
01.2016 - 01.2022
Wholesale Account Manager
Ishka
01.2013 - 08.2015
Venue Supervisor
G.A.T.E.WAYS
01.2009 - 01.2011
Outside School Hours Care Coordinator
Camp Australia
02.2006 - 12.2009
Customer Service Representative
Zart Art
02.2001 - 03.2003
Box Hill Institute
Certificate IV Business from Business
Australian Online Courses
Community Development
Victoria University
Foundations in Counselling from Counselling
Swinburne University
Diploma of Art from Small Companies And Community Theatre
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Yoga, candle making, aromatherapy, crafting, singing, board games, tennis, meditation, designing on cava, cooking and socialising.
Similar Profiles
Hailey BryanHailey Bryan
Custom Framer at Blick Art MaterialsCustom Framer at Blick Art Materials
Emma DimeryEmma Dimery
Design Center Consultant/ Custom Framer & Printer at Blick Art MaterialsDesign Center Consultant/ Custom Framer & Printer at Blick Art Materials
Lily MooreLily Moore
Sales Associate at Blick Art Materials StoreSales Associate at Blick Art Materials Store