Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Vitor

Summary

My career has thrived off the self confidence to perform a client centric role through my personal interests of analysing and understanding consumer buying behaviours. Regardless of whether I'm contributing to strategising campaigns or being on the front line of negotiations, I firmly believe a marketer and salesperson should be natural storytellers.

I am currently an Account Manager at MRI Real Estate Software; one of the top global competitors within the Fintech industry for residential and commercial property management. My role is client centric and heavily driven by data insights in order to nurture preexisting relationships and further encourage industry collaboration.

Combining creativity with a degree in marketing and media has uniquely positioned me to excel in sales. My background in marketing has equipped me with a deep understanding of consumer behaviour, effective communication strategies, and market trends. This foundation enables me to craft compelling narratives and tailor messages that resonate with clients' needs and aspirations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hybrid Account Executive/Management Role

MRI Software LLC
01.2024 - Current
  • Managed the full sales cycle: from prospecting to contract negotiation and closing, consistently exceeding new business acquisition targets.
  • Developed and executed strategic plans: to penetrate new markets and industries, resulting in a X% increase in client base.
  • Discoveries and demonstrations: Showcase product/service value propositions effectively.
  • Consultative selling techniques: Understand client challenges and recommend tailored solutions that addressed their specific business needs.
  • Presented/negotiated proposals and contracts: and managed pricing discussions to secure profitable deals and maximize revenue growth.
  • Marketing Collaborations: Develop targeted outreach campaigns and lead generation strategies that drove pipeline growth.
  • Pipeline Management: Managed client interactions using CRM software (e.g., Salesforce, HubSpot).
  • Facilitated Onboarding: Transition of new clients, ensuring a seamless handoff to the account management and operations teams.

Account Manager

MRI Software LLC
04.2023 - 12.2024
  • Account Management: Managed approximately 1800 client accounts across NSW, VIC and QLD between a bronze to gold level.
  • Account Planning: Developing strategic account plans to achieve sales targets and meet clients' objectives.
  • Utilised CRM software: (e.g., Salesforce, HubSpot) to track account activities, manage pipelines, and forecast sales accurately.
  • Conducted regular business reviews: Discuss performance, gather feedback, and uncover expansion opportunities.
  • Customer Retention: Implementing strategies to reduce churn and retain clients by providing exceptional service and support.
  • Problem Resolution: Addressing and resolving client issues and concerns in a timely and satisfactory manner.
  • Cross-Functional Collaboration: Collaborating with internal teams, such as marketing, product development, and customer support, to ensure seamless service delivery.
  • Negotiated contracts: Closed agreements to maximize profits.
  • Communication: Progress of monthly and quarterly initiatives to internal and external stakeholders.

Outbound Sales Representative

MRI Software LLC
11.2021 - 04.2023
  • Supported MRI's APAC reach as the first and only outbound SDR in relation to residential property and sales management solutions across 4 primary software's.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals consistently reaching over 100%.
  • Strong sense of developing rapport and implementing new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Cross-sold additional products and services to purchasing customers throughout white space campaigns.
  • Consistency reaching above target every month and generating a continuously rotating pipeline with multiple campaigns at once.
  • Developed and regenerated new leads in my pipeline each day.
  • Utilized CRM systems such as Salesforce/HubSpot/Salesloft for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

Operations Team Member

Bunnings, Cnr Roberts
10.2019 - 10.2022
  • Having detailed knowledge of all 4 departments within the store throughout providing demonstrations and suggestive selling of inventory items.
  • This allows me to personalise my service while actively listening to identify the specific pain points and needs for the customer.
  • This effectively contributes to an increase in sales revenues and provides the customer with the best solution and a positive experience.
  • Consistently worked in accordance within monthly team targets by individually focusing from a perspective of revenue target to customer satisfaction/experience.
  • Key Responsibilities:
  • Streamlined office operations by managing customer communications, scheduling payments and tracking records and documents.
  • Handling all customer purchase and general consumer enquires.
  • Competitor checks and price matching to stay competitive in the market.
  • Submitted quote requests to suppliers to determine best rates for organisation.
  • Reviewing and updating in store promotions
  • Maintained and prioritised to-do-list and followed up to complete tasks on-time.

PACE PROGRAM

Macquarie University
07.2021 - 11.2021
  • Created an internal public relations agency (Ardor Relations) with my colleagues at Macquarie University with the intention of producing a campaign targeting.
  • Developed comprehensive PR strategies to enhance brand visibility and reputation.
  • CSR initiatives and employees within Raise foundation (children's mental wellness organisation).
  • This was conducted through key public analysis and understanding appropriate media and advertising channels to effectively target this campaign to the desired demographic.
  • Recruit Counselling and psychology students in major Australian cities/universities to volunteer with us.
  • Contributed to the development of brand messaging and positioning strategies to ensure consistency across all PR channels.
  • Increase the number of Male volunteers in Raise programs across Australia.
  • The previous year (2021) we saw 20% more males compared to the previous year.
  • Propose a Fundraising campaign that inspires donations and philanthropy.

Education

Marketing and Media - Marketing And Media

Macquarie University
05.2022

Skills

    Marketing Skills

  • Digital Marketing
  • Content Management
  • Creative Writing
  • Email Marketing
  • Market Research Reporting
  • Marketing Campaign Management
  • Quantitative and qualitative research
  • Brand Management
  • CRM Software
  • A/B Testing and Experimentation
  • Project Management

    Sales Skills:

  • Prospecting
  • Negotiation
  • Relationship Management
  • Consultative Selling
  • Presentation Skills
  • Sales Pipeline Management
  • Closing Techniques
  • Sales Forecasting
  • Product Knowledge
  • Time Management

Certification

CERTIFICATIONS Certified Communications within Teams, LinkedIn - 2021Certified Search Engine Optimisation: Keyword Strategy, LinkedIn - 2021Certified Google Universal Analytics Essential Training , LinkedIn - 2021St Johns CPR Training - 2019 - Current

Timeline

Hybrid Account Executive/Management Role

MRI Software LLC
01.2024 - Current

Account Manager

MRI Software LLC
04.2023 - 12.2024

Outbound Sales Representative

MRI Software LLC
11.2021 - 04.2023

PACE PROGRAM

Macquarie University
07.2021 - 11.2021

Operations Team Member

Bunnings, Cnr Roberts
10.2019 - 10.2022

Marketing and Media - Marketing And Media

Macquarie University

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Natalie Vitor