Natalie Wasley
Ridgewood
Summary
Skilled professional with extensive experience in Events, Customer Service and administration throughout a variety of roles and positions. My experience in major venues has allowed me to develop my management & leadership skills with a variety of customers, stakeholders and staff alike. My role as a PA allowed me to develop my administration skills including the management of calendars and meetings, organising travel arrangements as required and preparation of agendas and minutes for meetings. In my role as a Cinema Manager I have been able to adapt and further develop my communication and administration skills along with my leadership skills, and put into practice what I have previously learnt in a new field of employment. Throughout all my roles I have been responsible for recruiting, onboarding and processing new employees including all payroll tasks associated with staffing.
Overview
19
19
years of professional experience
Work History
Events Front of House Supervisor
HBF Park (VenuesWest)
08.2021 - Current
- Create estimates and reconciliations for every event in line with Licensee requirements and expected attendance numbers
- Build rosters for each event for casual front of house staff, contractors and
- Effectively use systems and applications used by VenuesWest including Ungerboeck, Monday and Teams
- Prepare and distribute event day information for all stakeholders including briefing documents, and event snapshot
- Manage front of house staff and supervisors on event days, ensuring all positions are covered and reporting any variances
- Build and maintain relationships with all contractors to ensure the best outcome for each event
- Work collaboratively within the team to come up with new and innovative ideas for event days
- Assist new team members in their understanding of roles and development
- Manage staffing issues or complaints as they arise
- Develop Medical Event Plan in conjunction with St John Ambulance
- Understand all event day roles and backfill as required
- Assist Event Manager in planning of all events.
Personnel Payroll Officer
Western Australian Police Department
04.2021 - 08.2021
- Effectively use systems and applications used by WA Police Force such as RMIS/SIMR
- Accurately interpret awards, agreements and legislation to provide up to date information on payroll queries
- Verify and process applications and changes to employee entitlements on payroll system
- Liaise with supervisors and managers throughout the agency to resolve problems associated with Personnel and Payroll matters
- Provide informative responses with appropriate advice to employees on payroll queries via written and verbal communication
- Work as a team to ensure the teams’ payroll deadlines are met each fortnight by stepping outside normal scope of work if required
- Communicate effectively with all staff ensuring a high level of customer service is maintained at all times.
Cinema Manager
Grand Cinemas
04.2018 - 04.2021
- Manage, train and mentor casual staff
- Provide assistance to Senior Manager in all areas of business
- Set weekly KPIs and Sales Targets
- Maximize productivity to ensure Sales Targets are met
- Motivate staff to assist in meeting week KPIs and Sales Targets
- Coordinate weekly rosters for 80+ employees whilst keeping to budget
- Handle customer complaints
- Be quick thinking to solve any issues that arise
- Ensure customers receive outstanding service at every interaction.
PA to Executive Manager – Stadia and Facilities
Perth Stadium Management, Domain Stadium Subiaco
08.2016 - 11.2017
Events & Staffing Coordinator
Perth Stadium Management, Domain Stadium Subiaco
10.2008 - 11.2017
- Manage the recruitment process of casual staff
- Prepare and manage induction & training of new casual staff
- Plan, manage and run various events including concerts and sporting events
- Liaise with various contractors and stakeholders in lead up to events and on event days
- Rostering and payroll of 400 plus casual staff for multiple events, keeping to payroll budget
- Selection and development of staff into supervisory roles
- Mentor & maintain a positive relationship with casual staff
- Manage any casual staff performance issues
- Lead Event Staff in delivery of outstanding customer service
- Prepare, order and balance ATM’s on event days
- Prepare monthly staff newsletter
- Manage staff rewards and recognition program
- Management and coordination of staff annual events.
Staffing Coordinator
Mustard Catering, Subiaco Oval Subiaco
01.2005 - 10.2008
- Manage the recruitment process of casual staff
- Prepare and manage induction & training of new casual staff
- Rostering and payroll of casual staff for multiple events whilst keeping within budgets
- Liaise with other departments for any special staffing requirements
- Liaise with contractors and other stakeholders in lead up to events and on event days
- Manage staff shortages on event days
- Mentor & maintain a positive relationship with casual staff
- Lead Event Staff in delivery of outstanding customer service
- Provide outstanding Customer Service prior, during and after each event
- Deal with customer complaints.
Skills
- Strong computer and administration skills
- An enthusiastic & flexible approach to work
- Professional communication skills both verbal and written
- Proven ability to work in a high-pressured environment
- Ability to multitask with a high attention to detail
- Extensive experience in rostering and payroll for large numbers of staff
- Outstanding & proven Customer Service Skills
- Demonstrated ability to recruit, train and induct large numbers of staff
- Ability to manage and mentor a large base of casual staff
- Established capacity to build relationships with staff and stakeholders
- Proven experience in planning and organising events
- Extensive experience working in a team to deliver events
Education Certification
- Venue Management School, 2023
- Approved Manager, 02/21/2024
- AHA Hospitality & Tourism Covid 19 Hygiene Officer Course, 05/19/2020
- Service Excellence at Venues & Events, TAFE NSW, 2014
References
Paul Lekias, Chief Executive Officer, Peel Thunder Football Club, 0437 071 479, ceo@peelthunder.com.au Shane Harris, Chief Operating Officer, NPB Security, 0417 934 877
Timeline
Events Front of House Supervisor
HBF Park (VenuesWest)
08.2021 - Current
Personnel Payroll Officer
Western Australian Police Department
04.2021 - 08.2021
Cinema Manager
Grand Cinemas
04.2018 - 04.2021
PA to Executive Manager – Stadia and Facilities
Perth Stadium Management, Domain Stadium Subiaco
08.2016 - 11.2017
Events & Staffing Coordinator
Perth Stadium Management, Domain Stadium Subiaco
10.2008 - 11.2017
Staffing Coordinator
Mustard Catering, Subiaco Oval Subiaco
01.2005 - 10.2008
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