NATALIE WHALAN

• Enhanced customer satisfaction by providing friendly and efficient service.
• Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing over 60 phone calls and 100's of emails per day, as well as walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Prepared contracts for sale, advertising packages, appraisal documents, organized signage for properties and other sales tasks requested by the sales teams.
• Maintained and updated online platforms with sales and rental stock.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Enhanced customer satisfaction by consistently providing prompt and courteous service.
• Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
• Collaborated with team members to improve overall customer service standards within the company.
• Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.

• Answering phone calls and emails
• Attending to clients and walk ins
• Data entry
• Cleaning and organizing

This was a temporary 2 week position as the owners went on holiday.

• Greet customers, assist with food selection, address customer concerns, cash handling, restocking, food safety practices and more.

• Greet customers, provide excellent customer service, restocking, event setup, food safety procedures and more.

• Greet customers, provide excellent customer service, restocking, clean and safe environment, food safety procedures, setting up for large events such as formals, weddings, monthly entertainment and more.

• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Follow safety and sanitation policies, guide guests through menus, provide professional service and restocking.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Babysitting -

• Provided care to the franchisees 3 children when needed. Enhancing the children''s well-being by providing a safe and nurturing environment.
• Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
• Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.

Cleaning -

I would clean the franchisees home once a week.

• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
• Streamlined cleaning processes for faster service, utilizing effective time management strategies.
• Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

Kitchen hand -

• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
• Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.

• Streamlined office operations for increased efficiency with proficient handling of client inquiries and scheduling appointments.
• Enhanced customer satisfaction by providing timely and accurate property information to clients.
• Worked in reception full time while maintaining my waitressing position at Hogs Breath Cafe, Tuggerah.

• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Participated in regular trainings to stay current on industry best practices and trends.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Promoted a positive work environment through effective communication with colleagues and supervisors.

• Greet customers, assist with food selection, cash handling, restocking, adhered to food safety practices.
• Promoted company products and services, resulting in increased sales and revenue.
• Collaborated with team members to improve overall customer service standards within the company.
• Enhanced customer satisfaction by consistently providing prompt and courteous service.
• Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.