Natalie Wikman

• Facilitated a systematic literacy program targeted to small groups of older, lower-progressing students.

• Designed and implemented a tailored gardening program for Foundation level (5-year-old) students, focusing on hands-on learning and well-being.
• Integrated humor and engaging activities to create a fun, interactive learning environment, supporting students' social and emotional needs during the COVID lockdown.

Co-Managing Director/Owner

• Led customer service initiatives, ensuring a high level of client satisfaction and fostering long-term relationships.
• Organised and coordinated events
• Developed and implemented marketing strategies to promote services.

• Supervised crisis accommodation for homeless individuals, managing facility operations and group dynamics outside business hours.
• Conducted client intake, performing thorough risk and needs assessments.
• Provided support, advocacy, and counselling, with a focus on harm minimisation strategies.
• Engaged with clients sleeping rough through "foot patrol" outreach, connection to services and building rapport and trust.
• Coordinated and facilitated group activities, including organising leisure programs to enhance community engagement.