Natalie Williamson

Acting in Higher duties role as the Customer Service Team Leader while the organisation went through a structural transition within the Customer Service space. The Customer Service team consisted of three new Customer Service Officers and myself.

Reporting directly to the Director of Corporate Services my key responsibilities included:

• Recruiting casual temporary staff, and shortlisting applicants for a permanent full time role
• - Training new staff members
• - Generating reports on the organisations incoming phone calls categorised by departments
• - Generating reports on the organisations customer service requests categorised by department
• - Purchasing stationary and morning tea supplies for the office and raising purchase orders for the organisations freight charges
• - All duties as listed below as Customer Service Officer

• Working at the front reception of the Civic Centre involves a range of responsibilities that are crucial to ensuring that the office runs smoothly and efficiently. The Civic Centre is the Organisations main administration building and one of the primary responsibilities is to assist with walk-in enquiries from customers who visit the office, by providing them with the information they require, directing them to the relevant staff members or departments, and resolving their queries or concerns.
• Additionally, answering phone calls and transferring calls to the relevant departments, as well as taking messages for staff members who are unavailable.
• Using Synergy for:
• - End of day banking reconciliation
• - Receipting payments for a range of services including building and planning, rates, environmental health, animal registrations, animal impounds and surrenders, infringements, invoices.
• - Putting through customer service requests.
• - Taking cash, cheque, eftpos and online payments through secure pay.
• - Responsible for arranging weekly banking for collection, which involves preparing the cash and cheques for deposit and ensuring that all monies are securely stored in the safe until they can be deposited.
• - Arranging outgoing mail for collection by Australia post.
• - Registering animals
• - Following Flag Protocols

• Assisting elderly clients with all aspects of daily living within their own homes. Duties included personal care, meal preparation, administering medications, household cleaning, accompanying to appointments, shopping, and social support.

• I worked as a live in nanny for a single father with 3 children aged 13, 11 and 8 in Lane Cove Sydney NSW. Duties included caring for the children while the father was at work, getting the children ready for school each day, preparing all daily meals, household cleaning, transporting the children to/from school and after school activities, household errands and shopping. I worked with this family for 10 months.
• CASCIAGO, ITALY I worked as a live in Nanny for a family in Italy with three children aged 3 and 1yr old twins. My duty was to assist the mother with all aspects of caring for the children while the father was at work each day. This was a three month arrangement before returning to Australia.

• Working in customer service for both front counter and drive-thru, taking orders, handling money, and packing orders.