Summary
Overview
Work History
Education
Skills
References
Timeline
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Natalie Willis

Coffs Harbour,NSW

Summary

Dynamic Support Worker with proven expertise at Livable in de-escalation techniques and medication administration. Successfully enhanced client wellbeing through tailored communication development and behavior management strategies. Recognized for fostering participation in social activities, significantly improving clients' mental health and self-confidence. Committed to delivering compassionate, effective support to vulnerable adults.

Overview

14
14
years of professional experience

Work History

Support Worker

Livable
Coffs Habrour, NSW
06.2022 - Current
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Assisted clients with personal care, such as showering and dressing.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Organised leisure activities for clients in the community.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided emotional and practical support to vulnerable adults.

Independant Support Worker

Self Employed
Coffs Harbour, NSW
06.2019 - 12.2022
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Assisted clients with personal care, such as showering and dressing.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.
  • Implemented behavior management plans for clients with challenging behaviors.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.

Assistant Bar Manager

Lattitude 30
Coffs Harbour, NSW
06.2011 - 11.2020
  • Established policies for bar operations including payment methods accepted, dress code requirements.
  • Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
  • Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
  • Coordinated special events taking place at the bar such as live music or trivia nights.
  • Assisted with developing marketing strategies to promote bar services within the community.
  • Implemented cost-cutting measures in order to reduce expenses associated with operating the bar.
  • Collaborated with management team on ways to improve efficiency of bar operations.
  • Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
  • Supervised the preparation of drinks for customers according to established recipes and standards.
  • Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.

Education

Understanding Dementia -

University of Tasmania
TAS
05-2021

Certificate 3 in Individual Support - Currently Studying

Novaskill
Coffs Harbour, NSW

Compulsory Short Course Training for NDIS -

NGO
Coffs Harbour

Skills

  • De-escalation techniques
  • Medication administration
  • Personal care assistance
  • Client wellbeing monitoring
  • Behavior management
  • Communication development

References

  • Rachel Landrigan 0408864010 - Livable Direct Services Leader
  • Joanne Magill 0401975364 - Owner / Co-Ordinator Physability

Timeline

Support Worker

Livable
06.2022 - Current

Independant Support Worker

Self Employed
06.2019 - 12.2022

Assistant Bar Manager

Lattitude 30
06.2011 - 11.2020

Understanding Dementia -

University of Tasmania

Certificate 3 in Individual Support - Currently Studying

Novaskill

Compulsory Short Course Training for NDIS -

NGO

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