Natalie Woerndle
Aberfeldy,VIC
Summary
A seasoned Operations Manager with a proven track record in Retirement Communities, I've spearheaded projects and initiatives that resulted in significant process improvements and operational efficiencies, including an 85% reduction in vacancy levels. Skilled in strategic planning with successful implementation of partnership programmes as well as delivery of excellence in customer service, my leadership has consistently enhanced team culture and retention ,profitability and stakeholder satisfaction.
Overview
26
26
years of professional experience
Work History
Operations Manager
Retirement Communities Australia
12.2018 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership.
- Introduced new methods, practices, and systems to reduce turnaround time on villa vacancy, increasing profit by streamlining operations.
- Improved Customer(Resident) and Stakeholder satisfaction
- Developed systems and procedures to improve operational quality and team efficiency.
- Delivery of CRM project
- Delivery of RCA Business Manuals
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Property Council Sub Committee - Village Manager Professional Development Programme
Regional Manager
Stockland
10.2008 - 08.2018
- Established and maintained operational standards with successfull RVA Accreditation in all Stockland Communities nationally.
- Major National Project producing successfull outcome with 85% reduction of vacancy levels as well as days on market
- Stockland Merger & Acquisition of RL Business Strategy Project team
- Stockland Women in leadership programme.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Modernized over all facilities by implementing national facility enhancement programs.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Team and stakeholder driver for workplace and customer satisfaction.
Franchise Owner
Fernwood Womens Health Club
04.1998 - 01.2007
Education
Bachelor of Science - Health Science ( Nursing)
Australian Catholic University, Ascot Vale
Melbourne12.1994
Skills
- Customer Service
- Business Planning
- Workflow Optimization
- Business Development
- Strategic Planning
- Operations Management
- Project management abilities
- Cost reduction and containment
- Quality Assurance Controls
- Data Evaluation
- Operational Efficiency
- Conflict Mediation
- Cultural Awareness
- Employee relations and conflict resolution
- Contract Negotiation
- Cost Reduction
Ballet, Tennis, Arts, AFL(W)
Classically Trained and Certified to teach classical RAD ( Royal Academy Dancing) . A hobby that paved my passion for dance as well as the arts.
Tennis & AFl ( W) I respect the physical dedication and enjoy watching more than playing in recent times.
Timeline
Operations Manager
Retirement Communities Australia
12.2018 - Current
Regional Manager
Stockland
10.2008 - 08.2018
Franchise Owner
Fernwood Womens Health Club
04.1998 - 01.2007
Bachelor of Science - Health Science ( Nursing)
Australian Catholic University, Ascot Vale
Similar Profiles
Stuart ClarkeStuart Clarke
Handover Supervisor at Retirement Communities AustraliaHandover Supervisor at Retirement Communities Australia
ANNALIESSE MOXLEYANNALIESSE MOXLEY
Server at Seasons Retirement CommunitiesServer at Seasons Retirement Communities
Alysa LundAlysa Lund
Receptionist Administrator at Seasons Retirement CommunitiesReceptionist Administrator at Seasons Retirement Communities