Natalie Wyatt
Summary
Skilled Receptionist and Customer service professional with over 8 years experience. Committed to providing excellent customer service and finding solutions in a timely manner. Energetic and performance driven, with excellent interpersonal skills and the ability to interface with cliental and customers.
Overview
10
10
years of professional experience
Work History
Receptionist /Call Center Customer Service Representative
Aidacare
05.2021 - Current
- Greeting and liaising with customers
- Manning busy switchboard
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Eftpos and cash handling
- Tracking stock inventory
- Serving customers in showroom
- Scheduled and confirming appointments
- Resolved product and service issues
- Upselling
- Providing proactive customer outreach
- Independently resolved issues
Traffic Controller
Meriton
05.2018 - 05.2021
- Manning front gate
- Directing all deliveries and trucks to appropriate allocations
- Training new staff
- Organizing business meetings for directors
- Collecting paperwork
- Allocating staff to correct positions
- Creating traffic control plans upon site.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Coordinated with other agencies toestablish proper traffic control during periods of construction or other events.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
Sales Stylist
Aquila Shoes/Menswear
01.2016 - 05.2018
- Meeting and greeting customers, developing strong product knowledge
- Maintain stock
- Updating customer database
- Taking phone and website orders
- Cash handling as well as POS system
- Ability to work with a budget/target.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Conducted regular store audits to verify compliance with company policies.
- Inspected merchandise for quality and arranged proper display location on floor.
- Computed material costs to align with operating budget, practicing economical measures.
Fashion Assistant
Wittner Shoes
02.2015 - 01.2016
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Increased sales and customer satisfaction through personalized servicing.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Education
High School Diploma -
Saint Patrick’s Ladies College
Campbelltown, NSW11.1995
Skills
- Problem-Solving
- Relationship Building
- Professional Appearance
- POS system operations
- Product Merchandising
- Merchandise Display
- Clerical Support
- Mail handling
- Telephone skills
- Calendar Management
- Scheduling appointments
- Meeting Coordination
- Mail distribution
Timeline
Receptionist /Call Center Customer Service Representative
Aidacare
05.2021 - Current
Traffic Controller
Meriton
05.2018 - 05.2021
Sales Stylist
Aquila Shoes/Menswear
01.2016 - 05.2018
Fashion Assistant
Wittner Shoes
02.2015 - 01.2016
High School Diploma -
Saint Patrick’s Ladies College
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