Natalie Yelland
Cairns
Summary
Dynamic retail professional with a proven track record at Woolworths Group and Spendless Shoes, excelling in customer service management and team development. Skilled in coordinating schedules and stock management, I foster collaboration and enhance team performance, ensuring smooth operations during peak times. Committed to delivering exceptional customer experiences through strong communication and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Woolworths Group
09.2024 - Current
- Built successful retail teams by instilling culture of collaboration and developing daily plans centred on common group goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Sales Assistant
Spendless Shoes
11.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
Education
High School Diploma -
Redlynch State College
Cairns, QLD11-2024
Skills
- Customer service management
- Strong communication and organisational skills
- Coordinating schedules, stock management and team communication
- Team support and assistance
- Processing payments
- Multitasking and prioritization
Certification
Certificate III in Fitness
Timeline
Retail Supervisor
Woolworths Group
09.2024 - Current
Sales Assistant
Spendless Shoes
11.2022 - Current
High School Diploma -
Redlynch State College
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