Natalie Youhanna
Melbourne,VIC
Summary
Dedicated and detail-oriented Pathology Collector with hands-on experience in venepuncture, specimen handling, and patient care. Passionate about delivering high-quality healthcare services, always prioritizing accuracy, infection control, and patient comfort. Background in retail and customer service has equipped with excellent communication, problem-solving, and teamwork skills, thriving in fast-paced environments. Seeking an opportunity to contribute to a professional pathology collection centre, to continue developing expertise and make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Team Member
Woolworths
07.2022 - Current
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Conducted price checks and answered customer inquiries regarding product availability.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
- Performed cycle counts as necessary to ensure accurate inventory records.
Team Member
Spotlight
02.2021 - Current
- Involves interacting with customers and providing quality service and expertise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Fielded incoming calls, answered questions, and transferred calls internally.
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
Team Member
KFC
01.2018 - 01.2023
- Involves taking orders, preparing food, serving customers, and cleaning up.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Complied with company service standards, including inventory and cash control procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
Education
Certificate III - Pathology Collection
Melbourne Polytechnic
03-2025
Associate Degree of Applied Science -
RMIT University
11.2023
Victorian Certificate of Education -
Kolbe Catholic College
01.2020
Skills
- Good understanding of laboratory equipment
- Sample collection
- Team collaboration
- Organisation
- Attentive listener
- Lab operations
- Customer service
- Proficient with Microsoft Word, Excel, and PowerPoint
Timeline
Team Member
Woolworths
07.2022 - Current
Team Member
Spotlight
02.2021 - Current
Team Member
KFC
01.2018 - 01.2023
Victorian Certificate of Education -
Kolbe Catholic College
Certificate III - Pathology Collection
Melbourne Polytechnic
Associate Degree of Applied Science -
RMIT University
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