Natalie Anasis
Summary
Personable, energetic and self-motivated professional who is committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in customer service, data-entry, database management and scheduling.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Shire Neurology
10.2022 - Current
- Managing all incoming diary, e-mail and phone correspondence for four Neurologists
- Candidate relationship manager
- Handling billings via Eftpos terminal and daily reconciliation
- Creating and extracting various reports through (Coreplus) database
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Maintained office and faculty supplies to keep optimum stock on hand
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintaining patient records and confidentiality
- Using Secure Messaging for sending reports.
- Adhering to healthcare regulations
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Startup Founder/Owner of Global Nomad Designs
Self Employed
07.2020 - Current
- We are an e-commerce business who specialize in premium Beach Ware, Including Beach Umbrellas, Cabanas and Beach Towels
- Developed pricing strategies to balance firm objectives and customer satisfaction
- Initiated market research studies, and analyzed findings
- Selected materials and production techniques used for products
- Created designs, concepts and sample layouts based on knowledge of layout principles and design concepts
- Developed digital models and rendering for client meetings and community presentations
- Researched and explored use of new materials, technologies and products to incorporate into designs
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Recommended improvements in products, services or billing methods to prevent future problems
- Made appropriate account corrections to resolve customer problems
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Conferred with customers by telephone or in-person to provide or service information
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Matched order forms with invoices and recorded necessary information
- Operated computers programmed with accounting software to record, store and analyze information
- Performed financial calculations, such as amounts due, interest charges, balances, discounts, equity and principal
- Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists
- Maintained inventory records
- Complied budget data and documents, based on estimated revenues and expenses and previous budgets.
PROGRAM COORDINATOR/CUSTOMER SERVICE CONSULTANT
DHL EXPRESS
12.2008 - 09.2010
- Managing major accounts in the Program Management team
- First point of contact for all customers and clients
- Using an online complex database (Allogis)
- Working to tight deadlines
- Creating daily reports using excel
- Scheduling booking/courier pick-ups/deliveries
- Handling customer queries/complaints (problem solving)
- Updated and maintained database with accurate customer information and timely data entry.
RECEPTIONIST/PERSONAL ASSISTANT
Qube.recruit.consult
01.2007 - 10.2008
- Managing all incoming diary, e-mail and phone correspondence
- Organising appointments and scheduling meetings
- Candidate relationship manager
- Proof reading CV's and preparing for clients
- Conducting primary interviews for candidates
- Organising couriers through mail call
- Petty cash management and daily banking
- Organising interstate travel/accommodation for Managing Director
- Signature event coordinator
- Preparation of food and beverages for client luncheons
- Order of office and stationery supplies
- Taking dictation and minutes
- Liaising with function venue staff
- Publishing the weekly newsletter
RECEPTIONIST/PRODUCTION ASSISTANT
Zspace
02.2005 - 10.2007
- Providing administrative and catering support to 25 full time employees
- Scheduling client meetings, preparing conference room meetings
- Assisting producers/directors with projects and working to deadlines
- Supervising front desk, answering phone calls
- Distributing the weekly newsletter
- Coordinating freelance designers for offsite photo shoots and projects
- Sourcing a wide range of equipment and supplies for various events
- Used charismatic and approachable personality to connect with clients
- Drafted, printed and distributed important paperwork to crew members
- Also worked as a freelance stylist/make-up artist for shoots when required
RECEPTIONIST
Sutherland Entertainment Centre
01.2002 - 01.2004
- Managing all incoming diary, e-mail and phone correspondence
- Organising appointments and scheduling meetings
- Allocating seats/booking tickets for customers for upcoming theatre productions
- Maintained various office or program records using secure filing system
- Provided typing, word processing and clerical support and assisted in special projects
- Coordinated catering and logistics for firm and client meetings/events.
Education
Diploma - Commercial Arts, Interior Design & Decorating
CATC
The Rocks2012
Certificate IV Business -
GYMEA TAFE,
Gymea Tafe2005
Certificate IV in Make-up Artistry
MAKE-UP GLAMOUR TECHNICIANS
Sydney, NSW2004
Certificate IV in Fine Arts -
ST GEORGE TAFE
2001
HSC -
SYLVANIA HIGH SCHOOL
2000
Skills
- Team Leadership
- Integrity and Transparency
- Lean Methodology
- Call Answering and Routing
- Data Entry and Database Software
- Visitor and Customer Relations
- Greeting and Seating Clients
- Positive Attitude and Energetic
Timeline
Medical Receptionist
Shire Neurology
10.2022 - Current
Startup Founder/Owner of Global Nomad Designs
Self Employed
07.2020 - Current
PROGRAM COORDINATOR/CUSTOMER SERVICE CONSULTANT
DHL EXPRESS
12.2008 - 09.2010
RECEPTIONIST/PERSONAL ASSISTANT
Qube.recruit.consult
01.2007 - 10.2008
RECEPTIONIST/PRODUCTION ASSISTANT
Zspace
02.2005 - 10.2007
RECEPTIONIST
Sutherland Entertainment Centre
01.2002 - 01.2004
Diploma - Commercial Arts, Interior Design & Decorating
CATC
Certificate IV Business -
GYMEA TAFE,
Certificate IV in Make-up Artistry
MAKE-UP GLAMOUR TECHNICIANS
Certificate IV in Fine Arts -
ST GEORGE TAFE
HSC -
SYLVANIA HIGH SCHOOL
Similar Profiles
Jodi McNaughtJodi McNaught
Medical Office Assistant / Clinic Coordinator at Booth Neurology & Bayshore NeurologyMedical Office Assistant / Clinic Coordinator at Booth Neurology & Bayshore Neurology
Maeve HattonMaeve Hatton
OOSH Educator at BBOOSH- Eurobodalla Shire CouncilOOSH Educator at BBOOSH- Eurobodalla Shire Council
Ashley GonzalezAshley Gonzalez
Cashier/Server at Liberty Burger ShireCashier/Server at Liberty Burger Shire
Beverly MarshBeverly Marsh
Medical Receptionist at H. RICHARD REYNOLDS, M.D.Medical Receptionist at H. RICHARD REYNOLDS, M.D.
Ramia BulginRamia Bulgin
Medical Receptionist at East Croydon Medical CentreMedical Receptionist at East Croydon Medical Centre