Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Nataliia Osadcha

Brisbane

Overview

9
9
years of professional experience

Work History

Dispatch Service Operator

Ltd NOVA POST
03.2021 - 04.2024
  • Assisted customers with inquiries and complaints regarding services, products, billing and technical support.
  • Provided guidance to customers on how to use the company's services and products effectively.
  • Developed customer relationships by providing superior customer service.
  • Identified opportunities for process improvement within the organization's service delivery model.
  • Resolved escalated service requests from other team members as needed.
  • Trained new staff members on procedures for delivering exceptional customer service.
  • Remotely accompanied address delivery couriers via IP tracker.
  • Resolved conflict situations with the client regarding delivery.
  • Advised clients about postal and courier services at the address.

Sales Assistant

Private Entrepreneur Zamyatin E.O
09.2020 - 02.2021
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Maintained cleanliness of the sales floor area at all times.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Informed customers about current promotions and discounts.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Sales Manager

Cosmetology Centner BEAUTYAPLLE
11.2017 - 12.2019
  • Established relationships with key clients, while maintaining existing customer base.
  • Developed and implemented sales strategies to increase market share.
  • Created and presented monthly reports to management on sales performance.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Researched potential customers using various sources such as public records, web searches.
  • Implemented process changes designed to streamline workflow within the department.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Performed sales consultations and educated clients on products and services.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prepared sales production reports for senior management.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Determined price schedules and discount rates.
  • Reviewed operational records and reports to project sales and determine profitability.

Sales Assistant

Ltd Epicenter K
01.2017 - 10.2017
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Maintained cleanliness of the sales floor area at all times.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered incoming telephone calls to provide store, products and services information.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Sales Assistant

Private Entrepreneur Lyshpa R.O
08.2015 - 01.2016
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Maintained cleanliness of the sales floor area at all times.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.

Education

Diploma Junior Specialist in Assessment - Economics And Entrepreneurship/Evaluation Activity

Sumy Cooperative Technical School
Sumy. Ukraine
08.2015

High School Diploma -

Sumy Secondary School № 27
Sumy. Ukraine
06.2011

Skills

  • Call centner experience
  • Emergency Response
  • Teamwork and Collaboration
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Problem-solving abilities
  • Attention to Detail
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Task Prioritization
  • Professionalism
  • Adaptability
  • Problem-solving aptitude
  • Professional Demeanour

Additional Information

languages:
Ukrainian fluently
Russian fluently

English basic
Polish basic

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Elementary
Polish
Elementary

Timeline

Dispatch Service Operator

Ltd NOVA POST
03.2021 - 04.2024

Sales Assistant

Private Entrepreneur Zamyatin E.O
09.2020 - 02.2021

Sales Manager

Cosmetology Centner BEAUTYAPLLE
11.2017 - 12.2019

Sales Assistant

Ltd Epicenter K
01.2017 - 10.2017

Sales Assistant

Private Entrepreneur Lyshpa R.O
08.2015 - 01.2016

Diploma Junior Specialist in Assessment - Economics And Entrepreneurship/Evaluation Activity

Sumy Cooperative Technical School

High School Diploma -

Sumy Secondary School № 27
Nataliia Osadcha