NATALIJA BOSKOVIC
Silverdale,Australia
Summary
In my current position as a caseworker, I have demonstrated that I am flexible in my job role and functions. I am a compassionate community support worker with a background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders, leading to enhanced support networks and improved outcomes for clients. I have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery. Welcome to professional development, including constructive criticism, and I am enthusiastic about learning new skills and succeeding. I can work effectively as part of a team, or independently. It is important to me to be approachable and transparent in my professional relationships with colleagues and clients. I am energetic and have an ethical approach to service delivery and client well-being, delivering exceptional results in any tasks that are assigned.
Overview
4
4
years of professional experience
Work History
Community Support Worker
WHOS
Penrith, NSW
04.2023 - Current
- Developed appropriate treatment plans focusing on each individual's needs.
- Participated in team meetings, providing input regarding client care plans.
- Monitored medications and assisted with medication administration as needed.
- Maintained accurate records and documented client data in company databases.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Made referrals to utilize community resources for resident's needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Daily communication with government and non-government agencies, medical centers, GPs, and stakeholders.
Caseworker
The Rainbow Lodge Residential Program
03.2021 - 04.2023
- Company Overview: The Rainbow Lodge Program is a 10-bed, 24/7 staffed program for men recently released from NSW prisons on community correction orders that are at high risk of homelessness and recidivism
- Rainbow Lodge is also part of the Walama List supreme court bail program accommodating eligible Indigenous men as an alternative to remaining in prison
- The challenges faced by residents are multifaceted and complex.
- For example, substance dependency, untreated or inadequately treated mental health, and complex trauma (physical, sexual, intergenerational, institutional).
- The program is two-tier: a 12-week residential program, and an intensive client-driven case management and advocacy outreach program.
- Outreach provides transitional housing and a range of community support services for men as they re-enter the community for up to two years
- Providing intensive case management to residents with complex issues such as trauma, mental health, institutionalisation and alcohol, gambling, and drug misuse
- Supporting residents to change their maladaptive coping strategies and develop new skills to respond to individual stressors, such as trauma, disappointment, depression/anxiety, and addiction issues.
- Providing referrals, support letters, and supporting clients with appointments.
- Advocating and facilitating interaction and case conferences with other service providers to build community partnerships that support clients’ successful transition from institutional care to safe, respectful, non-offending, independent living within the community setting.
- Communicating in a timely fashion with managers and co-workers regarding clients' progress and work-related issues.
- Liaise with government departments and non-government services as required.
- Locate, assess, and appropriately disseminate resources that will be of benefit to clients.
Education
Diploma of Counselling - Community Services
TAFE NSW
NSW06.2024
Diploma of Community Services - Community Services
TAFE NSW
NSW09.2022
Community Services IV -
TAFE NSW
NSW12.2020
Skills
- Conducting assessments
- Client-centered case planning
- Data Entry
- Advocating
- Supporting clients
- Supervising clients
- Working with comorbidity
- Motivational skills
- Engagement skills
- Preparing applications
- Utilising case management model
- Collaborative work
- Working under pressure
- Meeting deadlines
- Self-motivated
- Enthusiastic
- Multitasking
- Prioritising workload
- Working autonomously
- Teamwork
- Presentation skills
- Organizational skills
- Problem solving
- Self-improvement
- Professional development
- Adhering to ethical standards
Professional References
Available Upon Request.
Clearances
Yes, Yes, Yes, Yes
Timeline
Community Support Worker
WHOS
04.2023 - Current
Caseworker
The Rainbow Lodge Residential Program
03.2021 - 04.2023
Diploma of Counselling - Community Services
TAFE NSW
Diploma of Community Services - Community Services
TAFE NSW
Community Services IV -
TAFE NSW
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