Natalya Andrews-Hay
Wahroonga,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cinema Experience Manager
Odeon Cinemas Group
Leicester Square, London
01.2023 - 11.2023
- Running many high profile Events and Premieres
- Conducted daily operations of cinema, ensuring customer satisfaction and compliance with safety regulations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Managing Costa Coffee within the Cinema to a very high standard
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Coordinated film screenings, managed bookings and ensured theatre was prepared for each screening.
Cinema Manager
Odeon Cinemas Group
Maidenhead, London
01.2022 - 01.2023
- Managed day-to-day operations including scheduling, payroll administration and budgeting activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, trained, supervised and evaluated staff performance.
- Ensured compliance with all safety regulations for the cinema premises.
- Monitored daily reports on ticket sales, concession stand sales and other revenue sources.
- Conducted regular audits of equipment and supplies to ensure adequate stock is available.
Cinema Experience Manager
Odeon Cinemas Group
Leicester Square, London
07.2018 - 01.2022
- Part of the team responsible to reopen the Cinema post a multi-million pound refurbishment (2018)
- Ran training Days for new recruits
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Troubleshot technical issues with projectors and sound systems when needed.
- Organized and delegated tasks to cinema staff members.
- Managed daily box office operations, including ticket sales and cash handling.
Costa Store Manager
Odeon Cinemas Group
Leicester Square, London
08.2019 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new baristas.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for barista team.
- Trained and mentored associates to teach daily tasks and procedures.
Guest Experience Supervisor
Odeon Cinemas Group
Uxbridge, London
02.2015 - 07.2018
- Organized and delegated tasks to cinema staff members.
- Ensured the cleanliness of the theater at all times.
- Provided excellent customer service to guests.
- Managed daily box office operations, including ticket sales and cash handling.
- Trained new employees on proper cinema procedures.
- Created weekly schedules for staff members according to attendance requirements.
- Handled payroll processing for all employees in accordance with company policies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Music
ErdnussImbrieUniversity of Newcastle Conservatorium
Newcastle12-2012
Bachelor of Arts - Education
Macquarie University
North Ryde09-2012
Skills
- Organizational Skills
- Team Building
- Flexible and Adaptable
- Team Management
- Computer Skills
- Human Resources
- Performance Analysis
- Administrative Management
- KPI Tracking
- Performance Improvement
- Event Planning Knowledge
Theatre Experience Musicals:
- 'Grease' (Main Role: Marty - Pink Lady) 2011 Metropolitan Players
- 'The Boy From Oz' (Main Role: Trio) 2010 Metropolitan Players
- 'City of Angels' (Main Role: Angel City 4 - Soprano) 2006 Macquarie Musical Society
- 'Godspell' (Main Role: Peggy) 2004 Macquarie Musical Society
- 'Lucky Stiff' (Main Role: Annabel Glick) 2004 Macquarie Musical Society
Theatre Experience Drama
Conservatorium
- 'The Philadelphia Story' (Main Role: Liz Imbrie) Metropolitan Players 2011
- 'The Man Who Came to Dinner' (Various Roles) Metropolitan Players 2010
- 'Hay Fever' (Main Role: Myra Arundel) DRAMAC 2007
- 'A Bright Room Called Day' ( Main Role: Paulina Erdnuss) DRAMAC 2006
Theatre Experience: Stage Production
- 'Godzilla' Executive Producer DRAMAC 2007
- '3.5 Spot' Co-Director DRAMAC 2007
- 'A Funny Thing Happened on the Way to the Forum' Director Macquarie Musical Society 2006
- 'Little Shop of Horrors' Executive Producer Macquarie Musical Society 2006
Certification
- Personal License (United Kingdom)
- Team Leader/Supervisor Level 3 NVQ -National Vocational Qualification (United Kingdom)
References
References available upon request.
Timeline
Cinema Experience Manager
Odeon Cinemas Group
01.2023 - 11.2023
Cinema Manager
Odeon Cinemas Group
01.2022 - 01.2023
Costa Store Manager
Odeon Cinemas Group
08.2019 - 03.2020
Cinema Experience Manager
Odeon Cinemas Group
07.2018 - 01.2022
Guest Experience Supervisor
Odeon Cinemas Group
02.2015 - 07.2018
Bachelor of Arts - Music
ErdnussImbrieUniversity of Newcastle Conservatorium
Bachelor of Arts - Education
Macquarie University
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