Natalya Polydoros
Melbourne,VIC
Summary
Hardworking wait staff and kitchen hand with experience as a manager, maintaining a solid background in the food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time, working well under pressure and training incoming staff.
Overview
6
6
years of professional experience
Work History
Cafe Assistant/Kitchen Hand
Alphington Grammar School Cafe
01.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate order processing.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
- Implemented creative merchandising strategies that increased impulse purchases near the register area.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front of House
Spitaki - John Ghionis
01.2023 - Current
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cook/Server
Johnny Roosters
07.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to a positive workplace environment through strong communication skills and teamwork.
- Supported staff training initiatives, sharing expertise on best practices for chicken preparation with new hires.
- Improved customer satisfaction by consistently delivering high-quality, well-cooked chicken dishes.
Kitchen Hand
Yiani's Greek Restaurant
01.2022 - 01.2023
- Distributed food to waiters and waitresses to serve customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Removed trash and cleaned kitchen garbage containers.
- Maintained order and cleanliness of work areas to conform with health codes.
- Prepared garnishes to complement dishes on menu.
Restaurant Waitress/Bartender Shift Manager
Yiani's Greek Restaurant
08.2021 - 01.2023
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached staff on strategies to enhance performance and improve customer relations.
Business Owner
Shades And Shadows
07.2020 - 08.2021
- Formed makeup business selling eco-friendly eyeshadow
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Constructed company social media and marketing efforts to expand brand awareness and attract new customers.
- Set pricing structures according to market analytics and emerging trends.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Controlled quality of products
Server Assistant
G-lato
08.2018 - 08.2019
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Cleaned and organized utensil area and various stations.
Education
St Teresa's Catholic College
Skills
- Hard Working
- Team Collaboration/Building
- Punctual and Reliable
- Problem-Solving
- Resilient
- Decision Making
- Customer Service
- Coaching and Mentoring
- Relationship Building
- Verbal and Written Communication
- Team Player
Professional References
Candice Kotrotsios
Restaurant Owner
Yiani's Greek Restaurant
Contact Number- 04 49137885
Walker Harding
Head Chef
Yiani's Greek Restaurant
Contact Number - 04 60741467
Angela Polydoros/ Dimitros Polydoros
Business Owner
G-lato
Contact Numbers - 04 51926793
- 04 05180087
Brooke Kout
Cafe/Business Manager
Alphington Grammar School
Contact Number - 0402582718
Timeline
Cook/Server
Johnny Roosters
07.2024 - Current
Cafe Assistant/Kitchen Hand
Alphington Grammar School Cafe
01.2023 - Current
Front of House
Spitaki - John Ghionis
01.2023 - Current
Kitchen Hand
Yiani's Greek Restaurant
01.2022 - 01.2023
Restaurant Waitress/Bartender Shift Manager
Yiani's Greek Restaurant
08.2021 - 01.2023
Business Owner
Shades And Shadows
07.2020 - 08.2021
Server Assistant
G-lato
08.2018 - 08.2019
St Teresa's Catholic College
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