Nataly Ayleen Zuniga Torres
Sydney,NSW
Summary
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hyatt Centric Las Condes
2023.01 - 2023.09
- Attended a 160-room hotel utilizing Opera Property Management System (PMS)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Front Desk Receptionist
Sweet Sevilla Hostel
2022.11 - 2022.12
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Event Coordinator
Hostal De La Gavina
2022.02 - 2022.11
- Worked closely with 52 couples to develop personalized wedding plan that fit within budget.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Coordinated schedules and timelines for events.
- Supervised personnel and directed in wedding task administration and completion.
Education
MBA - Hospitality Administration And Management
Universidad Europea De Canarias
Islas Canarias, Spain10.2022
Skills
- Business Administration
- Microsoft Office
- Front Desk Reservations
- Administrative Skills
- Listening Skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Front Desk Receptionist
Hyatt Centric Las Condes
2023.01 - 2023.09
Front Desk Receptionist
Sweet Sevilla Hostel
2022.11 - 2022.12
Event Coordinator
Hostal De La Gavina
2022.02 - 2022.11
MBA - Hospitality Administration And Management
Universidad Europea De Canarias