Natarsha Giovanniello
Seaford,VIC
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Prep/Cashier Team Lead
The Butcher Club/Global Meat Supply
09.2022 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Increased sales by 15% due to loyalty base
Food Prep/Cashier Team Lead
Lakeview Meats
11.2020 - 11.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed 20 to 30 calls per day with customer orders
Store Assistant
ALDI
01.2020 - 09.2021
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased till sales by %10 due to customer loyalty
Voluntary Worker
Salvation Army Thrift Store
04.2018 - 01.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
High School Diploma -
Brandon Park Secondary College
Mulgrave, VIC11.1996
Skills
- POS Transactions
- Team Contribution
- Advising and Coaching
- Money Handling
- Employee Scheduling
- Cash Register Systems
- Billing and Payment Processing
- Opening and Closing Procedures
- Proper Storage Procedures
- Retail Merchandising
- Rotation Procedures
- Till Counting
Certification
International pty ltd food safety certificate 2019
Victorian commission for gambling and liquor RSA certificate 2022
Certificate of compliance quality, safety and you, ndis worker orientation module Auslan Version 2023
Timeline
Food Prep/Cashier Team Lead
The Butcher Club/Global Meat Supply
09.2022 - Current
Food Prep/Cashier Team Lead
Lakeview Meats
11.2020 - 11.2022
Store Assistant
ALDI
01.2020 - 09.2021
Voluntary Worker
Salvation Army Thrift Store
04.2018 - 01.2020
High School Diploma -
Brandon Park Secondary College
International pty ltd food safety certificate 2019
Victorian commission for gambling and liquor RSA certificate 2022
Certificate of compliance quality, safety and you, ndis worker orientation module Auslan Version 2023
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