Overview
Work History
Education
Skills
Timeline
Generic

Natascha Baker

Melbourne,VIC

Overview

18
18
years of professional experience

Work History

Car Park Attendant

Alfred Health
12.2016 - Current
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Directed patrons to designated parking spaces.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Responded to emergencies by directing traffic during emergency situations.
  • Assisted with parking lot security to deter theft and other criminal activities in parking lots.
  • Issued parking citations to enforce parking regulations.
  • Parked and retrieved cars according to customer needs.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Parking Attendant ( Temporary Contract Position )

SecureCorp Pty Ltd
11.2013 - 12.2013
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Answered general questions about parking fees, facilities, and directions.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Directed patrons to designated parking spaces.
  • Responded to emergencies by directing traffic during emergency situations.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Assisted with parking lot security to deter theft and other criminal activities in parking lots.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Reported unlawful parking jobs.

Parking Attendant

Wilson Parking
12.2011 - 05.2013
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Answered general questions about parking fees, facilities, and directions.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Responded to emergencies by directing traffic during emergency situations.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Assisted with parking lot security to deter theft and other criminal activities in parking lots.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Parked and retrieved cars according to customer needs.
  • Reported unlawful parking jobs.

Parking Enforcement Officer ( 6 Month Contract )

City Of Melbourne
01.2011 - 07.2011
  • Wrote and issues citations or warnings to owners of vehicles.
  • Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
  • Maintained accurate and detailed logs of all events during each shift.
  • Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Ticket Inspector

Yarra Trams
06.2009 - 11.2010
  • Patrolled Tram network to verify customers had current validate ticket's.
  • Predominately a 'Law Enforcement' role concentrating on reducing fare evasion and identifying trouble spots and anti social behaviour.
  • The position deemed a high level of awareness of possible confrontational scenarios.
  • Customer service was an on going requirement as many tourist and infrequent commuters that required direction and relevant advise to commute in Melbourne.
  • Extensive experience in compiling statements and reports with accuracy was paramount with sensitive and complex information.
  • Reports were scrutinized/approved by The Department of Transport prior to appearing before Magistrates to give sworn evidence.

Sales Assistant

David Jones
05.2005 - 01.2008
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

No Degree -

Cabra Dominican College
Cumberland Park, SA

Applied First Aid

Complex Institute of Education
Melbourne, VIC
2014

Security Operations Cert 2& 3

Complex Institute of Education
2014

No Degree - Effective Communication in The Work Place

University of Ballarat
Adelaide, SA
2008

No Degree - Customer Service And Compliance Cert 3

University of Ballarat
Adelaide, SA
2007

Skills

  • Vehicle Theft Protection
  • Valet Services
  • Defensive Strategies
  • Project Requirements
  • Safety Inspections
  • Log Sheet Documentation
  • Excellent Nonverbal Communication Skills
  • Handling Procedures
  • Conflict Management
  • Oral Communication
  • Constructive Feedback

Timeline

Car Park Attendant

Alfred Health
12.2016 - Current

Parking Attendant ( Temporary Contract Position )

SecureCorp Pty Ltd
11.2013 - 12.2013

Parking Attendant

Wilson Parking
12.2011 - 05.2013

Parking Enforcement Officer ( 6 Month Contract )

City Of Melbourne
01.2011 - 07.2011

Ticket Inspector

Yarra Trams
06.2009 - 11.2010

Sales Assistant

David Jones
05.2005 - 01.2008

No Degree -

Cabra Dominican College

Applied First Aid

Complex Institute of Education

Security Operations Cert 2& 3

Complex Institute of Education

No Degree - Effective Communication in The Work Place

University of Ballarat

No Degree - Customer Service And Compliance Cert 3

University of Ballarat

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Natascha Baker