Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATASCHA POHL

Windsor,31D39D63-F739-A73E-6ACC-3792399F8D10

Summary

I am an experienced retail employee of 24 years with exceptional customer service experience, who is eager to expand my working career PERSONAL ATTRIBUTES I am a well presented person who is reliable and punctual, with excellent time management skills and am honest and trustworthy. I have excellent communication skills, and am hard working and passionate about what I do. I learn new tasks quickly and adapt easily. I am a caring, sympathetic person yet realistic. I am open minded with having many years of life experience which I believe will benefit and be useful in my future career endeavours.. ACHEIVEMENTS I entered and was selected to represent Coles Supermarkets at the 2001 SA Training Awards – Aboriginal and Torres Strait Islander Student of the Year category for which I went through to the 2nd stage of interviews. I have received many customer service awards though out my 24 years of service in the retail industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

31
31
years of professional experience

Work History

Service Deli – Department Manager

ROMEOS RETAIL GROUP
01.2008 - 04.2018
  • FUNCTIONS Preparing and lead weekly successful stocktakes, stock control, ordering and applying point of sale
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
  • Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
  • Maintain waste and theft, rostering of 4 or more staff in deli department maintaining a safe and friendly work environment
  • Apply safe work practices, company policies and procedures in a professional manner.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

POSITION Service Deli – Department Manager

SUPERMART FOODLAND
01.2018 - 01.2023
  • KEY FUNCTIONSPreparing and lead successful weekly stocktakes, stock control, ordering and applying point of sale
  • Maintain waste and theft, rostering of 4 or more staff in deli department maintaining a safe and friendly work environment
  • Apply safe work practices, company policies and procedures in a professional manner
  • Compiling specials for weekly catalogue – sourcing stock, pricing, organising with reps
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

POSITON Service Deli – 2IC Manager

WOOLWORTHS SUPERMARKETS
01.2004 - 01.2008
  • KEY FUNCTIONSCustomer Service, cabinet display and maintaining standard throughout the day
  • Working in a team environment and unsupervised
  • Apply safe work practices effectively following all procedures.

POSITION Service Deli - 2IC Manager/ Bakery

COLES SUPERMARKETS
01.2000 - 01.2004
  • 2IC in training
  • KEY FUNCTION Customer service, in store bakery experience ordering and stock control, customer liaisons, bread cutting and packing
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Setting up a department, cabinet and shop floor displays and maintaining excellent standards.

MARIA MEAKERBRIANNA
01.1992 - 01.2000
  • HILLC – Service DeliPoint of Sale/ Front end Manage
  • Romeos Retail GroupRomeos Retail Group
  • PH: 0409 846 453PH: 0432 180 411

Employment Program

POSITION Minister’s Office
06.1992 - 12.1992
  • FUNCTIONS Filing, answering phones, front desk receptionist duties
  • Assisted supervisors in dealing with union representatives.
  • Reviewed timesheets for anomalies and worked with supervisors to correct issues.
  • Collecting and delivering /sorting mail for Office, typing of letters and minutes, office duties.

Education

Certificate in Food Handling and Hygiene -

2009

Certificate in Applying Retail Food Safety and Hygiene - undefined

2004

Certificate II in customer servicing (general retail) - undefined

2002

Certificate II in Tourism (sales/office operations) - undefined

2000

Certificate II in Retail Operations - undefined

2000

Year 11 – - undefined

Gawler High School
1992

Skills

  • Workflow Coordination
  • Team Supervision
  • QA
  • Cost Planning
  • Sales Reporting
  • Customer Service
  • Problem-Solving
  • Loss Prevention
  • Goals and Performance
  • Rules and Regulations
  • Product Restocking
  • Order Processing
  • Customer Engagement
  • Relationship Building and Management

Timeline

POSITION Service Deli – Department Manager

SUPERMART FOODLAND
01.2018 - 01.2023

Service Deli – Department Manager

ROMEOS RETAIL GROUP
01.2008 - 04.2018

POSITON Service Deli – 2IC Manager

WOOLWORTHS SUPERMARKETS
01.2004 - 01.2008

POSITION Service Deli - 2IC Manager/ Bakery

COLES SUPERMARKETS
01.2000 - 01.2004

Employment Program

POSITION Minister’s Office
06.1992 - 12.1992

MARIA MEAKERBRIANNA
01.1992 - 01.2000

Certificate in Food Handling and Hygiene -

Certificate in Applying Retail Food Safety and Hygiene - undefined

Certificate II in customer servicing (general retail) - undefined

Certificate II in Tourism (sales/office operations) - undefined

Certificate II in Retail Operations - undefined

Year 11 – - undefined

Gawler High School
NATASCHA POHL