Summary
Overview
Work History
Education
Skills
Education Achievements
Work Skills
Availability
Personal Information
References
Certification
Timeline
Generic

Natasha Abdullah

Mornington

Summary

Seasoned Restaurant/Bar Supervisor with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Ready to take on new challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant/Bar Supervisor

Counting House
12.2022 - 11.2023
  • Supervised front-of-house operations, including greeting and seating guests, managing reservations, and ensuring smooth flow of service to optimize guest satisfaction.
  • Utilized POS system to process orders, handle payments, and opening and closing of tills.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained cleanliness and organization of the restaurant and bar area, ensuring compliance with health and safety regulations and providing a welcoming atmosphere for guests.


Restaurant Supervisor

Al Dente
01.2022 - 12.2022
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Provided personalized wine recommendations to patrons based on their preferences, budget, and food choices, resulting in increased wine sales and overall customer satisfaction.
  • Performed event coordination for larger parties and gatherings.

Event Assistant

Scott Pickett
06.2021 - 09.2021
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
  • Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
  • Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.

Restaurant Waiter

Bar Margaux
05.2021 - 06.2021
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cafe Assistant

Common Room Co
04.2021 - 06.2021
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Restaurant Waiter

Ganzo
03.2021 - 05.2021
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Restaurant Waiter

Marameo
10.2020 - 12.2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Assistant Store Supervisor

Madame Spaghetti Gelato
01.2020 - 03.2020
  • Assisting store owner at managing Port Melbourne shop and St. Kilda pop up shop.
  • Creating gelato flavours, ingredients and educating customers of what product we had to offer.
  • Conducted inventory analysis to determine optimal stock levels.
  • Maintained a clean and organized store environment to enhance the shopping experience for customers.

Store assistant manager

Messina Gelato
01.2018 - 01.2020
  • Assisting the GM with store operations, rostering, general admin, payroll and banking.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Recruiting and training of new staff members, ordering stock, FOH and BOH management

Supervisor

Messina Gelato
01.2017 - 01.2018
  • Assisted with supervising other store locations (Fitzroy/Richmond).
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Recruiting and training new staff members, rostering, general admin, ordering, reporting to GM, training to be assistant manager.

Event supervisor

Messina Gelato
01.2016 - 01.2018
  • All-rounder with preparation of food.
  • Event set up an teardown.
  • Ensured timely communication across all levels – internal teams, vendors, venue staff, and clients – to keep everyone informed and aligned on event progress and any arising issues.
  • Training and recruiting staff members and stock management.

Supervisor

Biggie Smalls
01.2015 - 01.2016
  • Opening and closing of venue, cashing out, till operations, banking, rostering, beverage/papered goods stocktake, training new staff, supervising, cleaning.

Café all-rounder

Domain Brasserie
01.2014 - 01.2015
  • Waiting, coffee making, stock orders, handling bookings.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Mornington Secondary College
Mornington, VIC

Skills

  • Training and mentoring
  • Verbal and written communication
  • Conflict Resolution
  • Wine and liquor knowledge
  • Problem-Solving
  • Reliable and Responsible
  • Team Leadership
  • Restaurant Management
  • Customer Relationship Building

Education Achievements

  • Certificate IV in Management and Leadership
  • Certificate II in General Education for Adults
  • Hospitality Training Australia (Barista Course Level 1 & 2)

Work Skills

  • Team worker
  • Fast learner
  • Real initiative
  • Great communication
  • Self-manages
  • Shows leadership

Availability

Weekdays and most weekends

Personal Information

Date of Birth: 06/16/94

References

Available upon request

Certification

  • Food and Safety Certificate
  • Certificate IV in Management and Leadership
  • Certificate II in General Education for Adults
  • Hospitality Training Australia (Barista Course Level 1 & 2)

Timeline

Restaurant/Bar Supervisor

Counting House
12.2022 - 11.2023

Restaurant Supervisor

Al Dente
01.2022 - 12.2022

Event Assistant

Scott Pickett
06.2021 - 09.2021

Restaurant Waiter

Bar Margaux
05.2021 - 06.2021

Cafe Assistant

Common Room Co
04.2021 - 06.2021

Restaurant Waiter

Ganzo
03.2021 - 05.2021

Restaurant Waiter

Marameo
10.2020 - 12.2020

Assistant Store Supervisor

Madame Spaghetti Gelato
01.2020 - 03.2020

Store assistant manager

Messina Gelato
01.2018 - 01.2020

Supervisor

Messina Gelato
01.2017 - 01.2018

Event supervisor

Messina Gelato
01.2016 - 01.2018

Supervisor

Biggie Smalls
01.2015 - 01.2016

Café all-rounder

Domain Brasserie
01.2014 - 01.2015

Mornington Secondary College

Similar Profiles

CREATE PROFILE
Natasha Abdullah