Natasha Adams
Tumut,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Manager
Murray Glen Village
02.2022 - 12.2023
- Daily running and coordination of an over 55's lifestyle village
- Invoicing, Accounts Payable
- Repairs and Maintenance
- Financial planning, budget projections
- Asset Management
- Staff Management
- Activities Coordination
- Understanding of legislation and governing bodies
- WHS Training & Implementation
- Induction and Staff Training
- Resident Training
- Fire Warden Training.
Administration Officer
THINK CIVIL
11.2021 - 11.2022
- Invoicing and accounting
- Customer Service
- Timesheets and Scheduling
- General Administration Duties
- Liaising with Internal and External Stakeholders
- Assist with Tendering contracts
- Staff onboarding
- Induction Presentations and Training
- WHS
- SWMS
- Asset Management, Fleet Management
- Servicing Records.
Career Consultant
OCTEC –/ Disability Employment Services
10.2019 - 12.2020
- Assist clients with high needs into employment and supported employment
- Manage a caseload of clients
- Perform job interviews and job capacity assessments
- Add file notes and maintain all confidential documentation in accordance to the legislation
- Clearly explain participants rights and obligations
- Advocate on behalf of participants (Clients) to help with their rights and teaching how to deal with situations that arise
- Provide quality service based on honesty, integrity and professionalism
- Help participants to create Resume's cover letters and fill out job applications.
Administrative Assistant
IDEAS – Information on Disability Education and Awareness
08.2018 - 10.2019
- Assist with the development of operational procedures
- Contribute to quality improvement processes
- Act on and report customer grievances and complaints
- Source relevant print and electronic information and resources to support the development of policy, procedures, administrative functions and service delivery
- Process incoming and outgoing printed mail/post
- Adhere to all internal policies and procedures
- Submit appropriate documentation within designated timeframes
- Accurately record details (such as enquiries, customer feedback and requests) into the client management system and the IDEAS' Hub (Business System)
- Adhere to all regulatory requirements in relation to: Disability and Ageing; Workplace - Health and Safety; Employment; Copyright; Privacy, Spam and Consumer Law
- Demonstrate a commitment to customer participation, satisfaction and confidentiality
- Information and Content Officer – Database Management – Web Content
- Be the first point of contact for users who potentially require assistance to find information/resources
- Source relevant information and resources using a range of digital and hard copy, online and offline, tools and resources
- Respond to telephone, email, online, live chat, written and face to face enquiries in a friendly and courteous manner
- Provide disability care information & resources in a range of mediums, referral and short-term follow up to individuals and services on request
- Ensure information provided is accurate and current.
Bar Attendant
Woolpack Hotel
01.2017 - 01.2018
- Customer service
- Counting tills
- Balancing tills
- Refloating tills
- Stock control
- Replenishment and display
- Receival and processing of stock orders
- Managing difficult customers that are under the influence of alcohol or drugs
- Responsible service of alcohol and conduct of gambling
- TAB Corp Training
- Cleaning.
Bar Attendant/Waitperson/Reception
Valley View Motel
01.2013 - 01.2014
- Customer service
- Accommodation bookings
- Catering functions
- Table service
- Cleaning.
Property Management/Sales
PRD Nationwide Tumut
01.2010 - 01.2013
- Customer service both face to face and over the phone
- Trust account duties including invoices and payments
- Coordinating with landlords and tradesmen to undertake urgent and routine repairs
- House inspections
- Data entry
- Compilation of relevant documents pertaining to leasing of premises
- Condition reports
- Legal documents
- Tribunal documents and evidence
- Attending Tribunal hearing on behalf of the Landlord or Tenant
- Serving legal documents
- Lockouts – court ordered
- Chasing arrears and non-payment of rent
- Monitoring properties
- Showing vacant property
- Commercial leasing
- Photographing properties for advertisement
- Listing properties For Lease and For Sale.
Senior Property Manager
R & W Merrylands
01.2007 - 01.2008
- Customer service, both face to face and over the phone
- Drawing up legal documents including lease agreements and addendums
- Photographing properties for advertisement
- Building repour with developers and builders
- Management of 4 unit blocks above a City Centre
- Strata Management
- Inspections
- Trust accounting
- Arrears and legal procedures
- Carry out evictions with sheriffs and locksmiths
- Tribunal hearings on behalf of the tenant or landlord.
Barmaid / Waitress
Royal Hotel – Wynyard Hotel
01.2004 - 01.2007
- Customer service
- Counting tills
- Refloating tills
- Stock control
- Replenishment and display
- Receival and processing of stock orders
- Managing difficult customers
- Responsible service of alcohol and conduct of gambling.
Education
High School Diploma -
Tumut High School
Tumut, NSW2000
Skills
- Ability to communicate effectively across a diverse range of people
- Ability to work as part of a team or as an individual
- Ability to assess, coordinate and resolve unexpected issues
- Good time management and punctuality
- Computer literate, with the ability to learn new systems
- Extensive hospitality skills and experience
- Good phone manner, with a bright and cheerful personality
- Extensive administration and receptionist skills and experience
- Managing Operations and Efficiency
- MS Office
- Revenue Forecasting
- Budget Administration
- Sales management
- Administration and Reporting
- Operations Management
- Budget Management
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Work Planning and Prioritization
- Decision-Making
- Goal Setting
- Hiring and Training
- Problem Resolution
- Human Resources Management
- Expense Tracking
- Preventive Maintenance
- Onboarding and Orientation
- Task Delegation
- Team Leadership
- Team Development
- Marketing
- Documentation And Reporting
- Staff Management
- Policy Implementation
- Project Management
- Customer Service
- Key Performance Indicators
- Good Judgment
- Shift Scheduling
- Customer Relationship Management
- Teamwork and Collaboration
- Computer Skills
- Customer Relationship Management (CRM)
- Time Management
- Business Administration
- Negotiation
- Emergency Response
- Attention to Detail
- Flexible and Adaptable
- Friendly, Positive Attitude
- Multitasking Abilities
- Organization and Time Management
- Microsoft Office
Professional Development
- Real Estate, Negotiation skills, Effective time management, Property Market, Leasing and Renting, Legal Documents
- IDEAS, Disability Awareness Training, Easy English Training, Social Media and the Law, Coping with change, Disability and Inclusion, Online Media and Content
- OCTEC Training, Servicing Culturally and Linguistically Diverse Job Seekers, Mental Health Awareness, Compliance Framework, Community Development Program, Employment Assistance Fund
Education Training
- Village Management Course, Legislation, Aged Care
- Continual Professional Development Courses pertaining to the changes within Real Estate Law
- REINSW Certificate of Registration
- Tumut High School - Completed Year 10
- Current Driver's Licence
- Working with Children Check - 2018
- Police Check – 2018, 2019, 2020, 2021
- First Aid Certificate - 2018
- Fire Warden Training – 2018, Chief Warden Training 2022
- Cert IV in Leadership & Management
- RSA & RCG
Volunteer Experience
2018, 2020, Tumut Regional Family Services Inc, Committee Member, Participated in monthly meetings, voted on motions and contributed to discussions
References
- Helen Abric, Operations Manager, IDEAS, 0419 680 353
- Lorraine Wysman, Principal, PRD Nationwide, 0427 471 722
- Dwayne Murray, Business Owner, Murray Glen Village, 0421 000 401
- Jessica Commins, Admin Lead, IDEAS, 0413 016 970
- Kath Hethrington, Information Lead, IDEAS, 0407 148 185
Hobbies and Interests
- Crafts of candle and soap making
- Aromatherapy and exploring different oils, smells and blends
- Reading True Crime novels
Certification
Timeline
Manager
Murray Glen Village
02.2022 - 12.2023
Administration Officer
THINK CIVIL
11.2021 - 11.2022
Career Consultant
OCTEC –/ Disability Employment Services
10.2019 - 12.2020
Administrative Assistant
IDEAS – Information on Disability Education and Awareness
08.2018 - 10.2019
Bar Attendant
Woolpack Hotel
01.2017 - 01.2018
Bar Attendant/Waitperson/Reception
Valley View Motel
01.2013 - 01.2014
Property Management/Sales
PRD Nationwide Tumut
01.2010 - 01.2013
Senior Property Manager
R & W Merrylands
01.2007 - 01.2008
Barmaid / Waitress
Royal Hotel – Wynyard Hotel
01.2004 - 01.2007
High School Diploma -
Tumut High School
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