NATASHA AULTON
Gunnedah,NSW
Summary
Adept at maximising scheduling efficiency and enhancing stakeholder satisfaction - I embrace and bring forth - compassion, empathy, integrity, understanding, open communication and authenticity. My experience includes streamlining service delivery, improving payroll accuracy, and fostering strong client relationships through compassionate care, demonstrating both hard and soft skills essential for success.
I have a proven ability to streamline processes and enhance efficiency through detailed planning and precise execution.
I am committed to enhancing the lives of others through a you first approach, building and maintaining lasting relationships.
Overview
5
5
years of professional experience
Work History
Home Care Scheduler
Cooinda Coonabarabran
03.2024 - Current
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
- Answered and managed incoming and outgoing calls while recording accurate information.
- Increased customer service success rates by quickly resolving issues.
- Enhanced stakeholder satisfaction by providing regular, detailed updates on scheduling issues.
- Maximised efficiency in service delivery through strategic prioritisation of tasks based on urgency, complexity, and available resources.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Contributed to team success by cross-training in multiple roles, providing support as needed during peak periods or staff absences.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Maintained confidentiality of sensitive information while processing paperwork and handling employee records.
- Facilitated smooth office operations by promptly responding to inquiries from staff and clients via phone or email.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
Home Care Worker
Cooinda Coonabarabran
04.2021 - Current
- Contributed to Clients wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Assisted clients in meeting nutritional needs through meal planning, grocery shopping assistance, special dietary accommodations, and feeding support when necessary.
- Facilitated social engagement for isolated clients through engaging activities and companionship services that improved overall quality of life.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Supported client independence by providing transportation services to appointments, social events, and errands.
- Ensured timely medication administration.
- Managed challenging behaviours effectively using appropriate de-escalation techniques for dementia or cognitively impaired clients
- Built strong relationships with clients to deliver emotional support and companionship.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
Aged Care Employee
Cooinda Coonabarabran
01.2020 - Current
- Assisted residents with Activities of daily living tasks, promoting independence and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognised and reported abnormalities or changes in Residents health status to RN/ Care manager.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Administered medications according to doctor's orders, maintaining accurate records for safety
- Enhanced residents quality of life by providing compassionate and attentive care.
Education
Certificate III Individual Support -
TAFE NSW
NSWCertificate IV - Individual Support -
TAFE NSW
NSWSkills
- Strong work ethic
- Highly motivated
- Attention to detail
- Professional and mature
- Reliability
Timeline
Home Care Scheduler
Cooinda Coonabarabran
03.2024 - Current
Home Care Worker
Cooinda Coonabarabran
04.2021 - Current
Aged Care Employee
Cooinda Coonabarabran
01.2020 - Current
Certificate III Individual Support -
TAFE NSW
Certificate IV - Individual Support -
TAFE NSW
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