Natasha Baker
Summary
Dynamic and detail-oriented professional with extensive experience in residential and commercial cleaning at Geographe Bay Cleaning Services. Recognized for exceptional customer service and effective communication skills, I consistently enhanced client satisfaction through meticulous sanitation practices and efficient time management, resulting in repeat business and positive referrals.
Overview
28
28
years of professional experience
Work History
Professional Residential Cleaner
Geographe Bay Cleaning Services
05.2020 - Current
- Streamlined service offerings by identifying opportunities for efficiency improvements in standard operating procedures.
- Improved long-term cleanliness with the implementation of proper maintenance techniques and schedules.
- Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
- Communicated effectively with clients regarding specific needs or concerns related to their home''s cleanliness and organization.
- Implemented environmentally friendly cleaning practices, reducing the use of harsh chemicals in client homes.
- Increased overall home sanitation levels by disinfecting high-touch surfaces regularly during cleaning sessions.
- Received positive feedback from clients due to attention to detail and commitment to exceeding expectations.
- Upheld all safety standards when handling potentially hazardous materials during daily cleaning routines.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services to residential clients.
- Developed strong relationships with clients, resulting in repeat business and referrals for new customers.
- Demonstrated flexibility and adaptability when accommodating unique client requests or last-minute scheduling changes.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
Professional Commercial Cleaner
Hally's
10.2021 - 12.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.
- Demonstrated flexibility adapting to varying client needs and requirements while delivering consistent results.
- Reduced workplace hazards by diligently identifying and addressing potential safety risks during cleaning tasks.
- Delivered reliable service under time constraints, minimizing disruptions to regular business operations for clients.
- Showcased attention to detail while polishing fixtures, sanitizing high-touch points, and maintaining overall presentation standards in all serviced locations.
- Safeguarded health and safety standards, adhering to all relevant regulations during daily tasks.
- Improved workspace appearance, successfully executing detailed cleaning plans tailored to client preferences.
- Strengthened client relationships by responding promptly to feedback and adjusting services accordingly.
- Contributed to a positive work environment, fostering open communication among team members.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Professional Cleaner
Geographe Cleaning
01.2020 - 05.2020
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Food Manager
Lj's Fish & Chips
01.2017 - 02.2019
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Increased overall profitability through cost control measures, including portion control and supplier negotiations.
- Developed successful menu items based on market trends and customer feedback, driving repeat business and positive reviews.
- Mentored junior staff members for career growth within the company while maintaining high standards of excellence in their work performance.
- Maintained compliance with local health regulations by conducting routine inspections of facilities and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Receptionist/Holiday Home Cleaner
Holiday Homes
03.2014 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Compiled information from files and research to satisfy information requests.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
Front of House, Barista & Kitchen Assistant
Kerfuffle By The Jetty
02.2014 - 05.2015
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Maintained regular and consistent attendance and punctuality.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Chilcare Assistant/Shuttle Bus Driver
ABC Learning
05.2008 - 07.2009
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Assisted children with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Read and told stories to promote and support overall language development.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Assisted in potty training and toilet hygiene.
Meal Prep/Cleaner/Assisted the OT With Activities.
Forest Lodge Nursing Home
08.1997 - 10.1998
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased efficiency in meal preparation by organizing workstations and prepping ingredients ahead of time.
- Supported dietary needs through meal preparation and assistance with feeding when necessary.
- Consistently met tight deadlines for meal preparation, ensuring customer satisfaction and maintaining kitchen operations flow.
- Assisted in meal preparation and feeding, ensuring nutritional needs were met while accommodating individual preferences and dietary restrictions.
- Coordinated meal preparation according to dietary restrictions, supporting proper nutrition for each patient.
Education
No Degree -
Karratha Senior High School
Karratha, WA12-1995
Skills
- Cleaning techniques
- Sanitation practices
- Time management
- Safety standards
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- Client relationship management
- Schedule management
- Equipment handling
- Disinfection methods
- Team collaboration
- Adaptability
- Efficient time management
- Bathroom cleaning
- Cleaning and organizing
- Vacuuming and sweeping
- Mopping and sweeping
- Kitchen cleaning
- Bed making proficiency
- Excellent oral and written communication
- Hospitality background
- Housekeeping
- Residential cleaning
- Physically strong
- Folding clean laundry
- Safety protocols
- Health and safety compliance
- Chemical handling
- Food safety
- Meal preparation
- Food preparation
- Cooking
- Dedicated work ethic
- Espresso machine operation
- Sanitation standards
- Inventory management
- Cash handling
- Team player
- Friendly and outgoing
- Problem-solving
- Opening and closing duties
- Cash register operation
- Order taking
- Vendor negotiation
- Staff training
- Operational efficiency
- Ordering and purchasing
- Food safety compliance
- Staff leadership
- Budgeting and cost control
- Child supervision
- Conflict resolution
- Patience and empathy
- Reliable and punctual
- Outdoor activities
- Cultural sensitivity
- Positive reinforcement
- Phone handling
- Client communication
- Office organization
- Data entry
- Appointment scheduling
- Record keeping
- Telephone skills
- Office administration
- File management
- Mail handling
- Calendar management
- Visitor and customer relations
- Customer complaint resolution
Timeline
Professional Commercial Cleaner
Hally's
10.2021 - 12.2024
Professional Residential Cleaner
Geographe Bay Cleaning Services
05.2020 - Current
Professional Cleaner
Geographe Cleaning
01.2020 - 05.2020
Food Manager
Lj's Fish & Chips
01.2017 - 02.2019
Receptionist/Holiday Home Cleaner
Holiday Homes
03.2014 - 04.2016
Front of House, Barista & Kitchen Assistant
Kerfuffle By The Jetty
02.2014 - 05.2015
Chilcare Assistant/Shuttle Bus Driver
ABC Learning
05.2008 - 07.2009
Meal Prep/Cleaner/Assisted the OT With Activities.
Forest Lodge Nursing Home
08.1997 - 10.1998
No Degree -
Karratha Senior High School
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