Natasha Barton
Newstead,QLD
Summary
Dedicated and reliable customer care professional with 10 years of experience creating positive, memorable customer experiences. Known for bringing energy, problem solving skills, and a friendly approach to every interaction. Skilled at resolving complex issues, maintaining high customer satisfaction, and supporting team success in fast-paced environments.
Confident using multiple systems and platforms, with a strong focus on clear communication, collaboration, and delivering a smooth customer journey from start to finish.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Beginning Boutique
Brisbane, QLD
01.2025 - Current
- Excelling in high-pressure situations, demonstrating adapabilty in response to immediate operational shifts.
- Handling inquiries through phone, email, and social media channels across operational time zones (24 hour rotation).
- Collaboration across multiple channels like Slack, Excel, Google and Asana.
- Proficient in recording data via Excel/Google Sheets/Drive.
- Providing feedback for new upcoming garments for supplier notes when assisting as fit model.
- Facilitated comprehensive training programs for new recruits across time zones.
- Outstanding communication with executive members, warehouse logistics, and marketing teams to enhance internal information flow.
- Knowledgeable in CRM platforms, such as Gorgias, SSI, PVX to streamline client interactions and support.
Returns Assistant
Beginning Boutique
Brisbane, QLD
01.2023 - 01.2025
- Highly confident with software programs such as Shopify, Gorgias, SSI, Loop, Refundid, PVX
- Great innovative and intuitive approaches to effectively manage high-pressure scenarios.
- Fast learning when adopting new software proficiently.
- Developed and implemented processes to ensure greater streamline
- Facilitated communication between departments to streamline project workflows and enhance collaboration.
- Coordinated scheduling for daily tasks, ensuring alignment on key objectives and deadlines.
- Established team priorities, maintained schedules and monitored performance. Exporting of spreadsheets and providing detailed daily reports of the teams activity and data
Event Team Leader of National Sales
Foxtel
Sydney, NSW
01.2016 - 01.2020
- Streamlined communication among team members for increased efficiency and collaboration during events.
- Mentored junior team members, fostering a positive work environment and encouraging career growth opportunities.
- Set up event facilities and equipment
- Oversaw event operations to keep running smoothly.
- Created and executed promotional strategies for events to hit KPI sale targets.
Education
Diploma of Beauty -
French Beauty Academy
Gold Coast12.2014
Skills
- Time Management
- Attention to Detail
- Leadership skills
- Problem-Solving
- Data Recording
- Relationship Building
Timeline
Customer Care Representative
Beginning Boutique
01.2025 - Current
Returns Assistant
Beginning Boutique
01.2023 - 01.2025
Event Team Leader of National Sales
Foxtel
01.2016 - 01.2020
Diploma of Beauty -
French Beauty Academy