Passionate about inspiring and leading teams, fostering a culture of accountability, collaboration, and high performance. As a Merchandise Manager with expertise in inventory planning and buying, I bring a diverse range of experience working with iconic Australian brands. My proven ability to lead high-performing teams, develop brands and categories, and implement effective merchandising strategies has been instrumental in driving business success. With a track record of delivering results, I excel at balancing strategic vision with operational excellence, ensuring sustainable growth and impactful outcomes.
Overview
27
27
years of professional experience
Work History
Head of Merchandise / Buying
Independent Pharmacies of Australia
01.2022 - Current
Take full ownership of the Commercial Team’s Profit and Loss (P&L) accountability, ensuring financial performance aligns with organizational goals
Deliver sales and profit targets for membership revenue and income streams, maintaining alignment with established budgets and strategic plans for the IPA business
Develop and implement strategies to maximize profitability while controlling costs and optimizing resource allocation across the department
Regularly review and analyse financial performance metrics, identifying trends, opportunities, and areas for improvement
Collaborate cross-functionally to ensure the commercial strategy supports broader business objectives and market positioning
Guide and work with the category team to develop comprehensive category retail strategies that aligns seamlessly with the overarching Merchandise Strategy and IPA’s business objectives and long-term vision
Collaborate with cross-functional teams, such as marketing, merchandising, and supply chain, to ensure the strategy integrates effectively across all areas of the business
Lead, mentor, and inspire a dynamic buying team of 15 professionals, fostering a collaborative and high-performance culture
Support team members’ professional growth through coaching, training, and development opportunities, enabling them to excel in their roles
Senior Category Manager
Advantage Pharmacy Group (Now IPA)
01.2017 - 01.2022
Driving sales and profit growth for the largest retail portfolio within the pharmacy channel, Vitamins.
Working collaboratively with owners across 800 pharmacies to support sales growth across my portfolio
Driving the growth and innovation in a category that is already saturated, working with suppliers to stand out from the crowd
Working cross functionally with other departments to produce new and exciting branding and promotional campaigns
Analysing market trends, product offerings and opportunities, and developing and delivering a online retail offer in an effort to break into new markets.
Negotiating deals with key suppliers,
Identifying opportunities to improve contracts, agreements and promotional programs
Managing the department’s budget and associated financial contracts to drive profit for members and Income for the business
Category Manager
Food works Supermarkets
01.2014 - 01.2017
Managing 16 health and beauty product categories with more than 30 sub-categories and thousands of SKUs, with a focus on product and market development, and strategic growth
Working collaboratively with retailers across a portfolio of more than 400 supermarkets
Identifying growth categories and opportunities, and project-managing specialist campaigns
Driving the growth of high-margin health food, vitamin and cosmetics products once considered niche or non-core products to secure new business in competitive markets
Working closely with stores to develop health food narrative, branding and campaigns
Analysing market trends, product offerings and opportunities, and developing and delivering new catalogues and catalogue elements to break into new markets
Negotiating deals with key suppliers, especially for new categories and products
Identifying opportunities to improve contracts, agreements and promotional programs
Managing the department’s complex and varied budget and associated financial controls
Business Category Manager
Sigma Pharmaceuticals
01.2013 - 01.2014
Leading and developing a buying and category management team, driving performance to ensure the meeting and exceeding of ambitious KPIs and operational targets
Working closely with retailers (owners of more than 650 stores) to develop individual and national-level product and category marketing and promotions campaigns
Identifying trends and new target markets and working with suppliers to drive the launch of highly competitive private label skincare and cosmetics brands
Project-managing the development, importation and introducing of new fragrance ranges, with a focus on key seasonal campaigns to compete with large retail chains
Managing import and distribution for the first time in the company’s history, including the development of logistics capacity, delivering strong results across a range of categories
Producing detailed and accurate reports for senior management teams relating to specific categories, campaigns, promotional programs and special projects
Category & Brand Development Manager
Hair House Warehouse
01.2011 - 01.2013
Designing and delivering strategic category plans including analysis of specific markets and individualised programs for the promotion of particular brands and products
Building and maintaining productive working relationships with retailer representatives and managers across a diverse national portfolio of retail stores and outlet centers
Renewing relationships with a key supplier to drive new business
Analysing existing product lines based on performance and working closely with suppliers and vendors to develop and manage marketing and promotion campaigns
Project-managing the introduction of specialist private label product categories
Providing assistance to team members with regard to other private label efforts
Contributing to the development of corporate strategies, growth plans and campaigns, providing advice to senior management teams and supporting high-level decision-making
Senior Buyer – Fashion Stationery
Officeworks Superstores
01.2009 - 01.2011
Managing brand and category develop in a fast-paced, big-box retail environment
Project-managing the development of new product ranges including initial concept development, design programs, prototyping, testing, production and product launches
Providing advice and guidance to buying teams, senior managers and senior buying colleagues about fashion stationery target markets (children and teenagers)
Coordinating seasonal buying programs in line with broad category and product strategies
Leading study tours and coordinating market testing and market research efforts
Managing the performance of external consultants and product development teams
Securing fabrics and other samples from international suppliers and then working with designers to establish innovative, new fashion stationery product lines
Working collaboratively with other management and buyer groups to ensure an integrated approach to retailing, branding, promotion and business development
Coordinating range-building, merchandising and the production of in-store planograms
Inventory Coordinator / Buyer
Officeworks Superstores
01.2007 - 01.2009
Working as an Inventory Coordinator before being offered a Trainee Buyer role and then a Buyer role soon, thereafter, having proven successful in both roles
Leading the roll-out of new product lines including the introduction of small, high-margin consumer and recreation electronics
Tracking category margins and results and developing business process improvements to produce efficiency and drive strong retail results
Developing planograms for new and existing product lines and categories
Leading a specialist buying team and providing ongoing training and professional development opportunities including with the company’s leadership programs
Building and maintaining strong working relationships with store managers, individual department managers, and supplier and vendor representatives
General Merchandise Planner / Analyst
Coles Supermarkets
01.2005 - 01.2007
Coordinating merchandise planning in line with longer-term strategies and agreements with product suppliers and vendors
Managing overseas inventory, logistics and international buying
Establishing and implementing sales, promotions and merchandising budgets
Working closely with store managers and merchandising teams to manage stock rotation and to troubleshoot stock return processes with suppliers
Producing reports for management teams in support of merchandising decision-making and the development of merchandising plans and strategies
Playing a key role in the negotiation of agreements with suppliers
Leading successful seasonal programs including back-to-school, Christmas, Easter and other holiday marketing and merchandising campaigns
Retail Assistant
Ringwood Cellars
01.2001 - 01.2002
Retail Assistant
Phillip Murphy Liquor
01.2000 - 01.2001
Casual Store Assistant
Red Rooster
01.1998 - 01.2000
Education
Diploma of Business -
Wesfarmers Learning
01.2009
Certificate IV in Business Management - Retail
Coles Myer Limited Institute
01.2005
Certificate II in Retail Operations -
Recruit Net Training
01.2002
Certificate I in Retail Operations -
Recruit Net Training
01.2001
Skills
Leadership & Team Management
Strategic Thinking, Problem-Solving
Financial Acumen
Performance Analysis
Communication
Negotiation
Customer Focus
Digital Retail & Omnichannel Retail experience
Collaborative Management Style
Brand & Product Management
Category Management
Problem-solving
Customer service
Teamwork and collaboration
References
Excellent professional references available on request.
Timeline
Head of Merchandise / Buying
Independent Pharmacies of Australia
01.2022 - Current
Senior Category Manager
Advantage Pharmacy Group (Now IPA)
01.2017 - 01.2022
Category Manager
Food works Supermarkets
01.2014 - 01.2017
Business Category Manager
Sigma Pharmaceuticals
01.2013 - 01.2014
Category & Brand Development Manager
Hair House Warehouse
01.2011 - 01.2013
Senior Buyer – Fashion Stationery
Officeworks Superstores
01.2009 - 01.2011
Inventory Coordinator / Buyer
Officeworks Superstores
01.2007 - 01.2009
General Merchandise Planner / Analyst
Coles Supermarkets
01.2005 - 01.2007
Retail Assistant
Ringwood Cellars
01.2001 - 01.2002
Retail Assistant
Phillip Murphy Liquor
01.2000 - 01.2001
Casual Store Assistant
Red Rooster
01.1998 - 01.2000
Certificate IV in Business Management - Retail
Coles Myer Limited Institute
Certificate II in Retail Operations -
Recruit Net Training
Certificate I in Retail Operations -
Recruit Net Training
Diploma of Business -
Wesfarmers Learning
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