Natasha Berry
Brompton,SA
Summary
Motivated business professional bringing five years of sales experience. Dedicated and personable with extensive experience in new business development including telemarketing, and client relationship management. Well versed in sales techniques, communicating effectively and creative thinking.
Overview
13
13
years of professional experience
Work History
Business Owner/Operator
Lux Creative Solutions, Eco Pure Cleaning Co
04.2021 - Current
- Conducted target market research to discover customer needs and analyze competitor trends.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Promoted business via social media to generate leads and maximize brand identity.
- Implemented systems and procedures to increase sales and productivity.
- Engaged with customers to effectively build rapport and nurture relationships.
- Negotiated price and service with customers to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed regular house cleaning by using efficient eco-friendly cleaning methods to meet client requirements.
Professional Residential Cleaner
Enjo Clean Pty Ltd
01.2020 - 04.2021
- Professionally worked on achieving a high detail residential cleaning service using eco-friendly cleaning products.
- Thoroughly cleaned residential environments by dusting, sanitising, cleaning, vacuuming and mopping.
- Responsible for additional cleaning tasks as requested by the customer including removing rubbish, furniture polishing, and cleaning windows.
- Received excellent client feedback from customers for a high quality clean achieved and exceeded.
Sales Support Consultant
Harcourts Real Estate
01.2018 - 01.2019
- Helped cultivate and maintain business relationships by performing outbound telemarketing calls (cold and warm leads).
- Followed up on open inspection leads, pre-qualified contacts and converted potential customers into sales appointments.
- Developed and maintained relationships with key accounts and existing customers.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Sales Associate
Toop & Toop Real Estate
01.2017 - 01.2018
- Generated leads for sales and rental properties through cold calls and warm leads.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Used RP Data to track properties in local area, complete in-process sales and update client information.
- Increased client base by 80% by outbound telemarketing calls and follow up.
- Organised pre-appraisal kits, generated suburb reports and marketing/anniversary letters.
- Participated in organising signage, title searches and relevant advertising material.
- Assisted in writing and placing property advertisements on various online platforms
- Booked and attended photo shoots, building and pest inspections.
- Performed administration support including preparing marketing flyers and filing.
Customer Service Officer
First National Real Estate
01.2015 - 01.2017
- Called prospective customers in designated market area to qualify leads.
- Promoted company brand and unique offerings through personalized customer service.
- Completed daily cold calling and outreach to build sales pipeline.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated database software with customer information.
- Communicated with buyers to understand their property needs and preferences.
- Conducted follow-up calls to establish and maintain client relationships.
- Assisted in generating property reports, emails and marketing letters for customers.
Telemarketer
Wealth On Track
01.2011 - 01.2012
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Developed extensive knowledge of products and services to better assist customers.
- Set up appointments with interested customers according to schedule availability.
- Utilised sales techniques to build customer interest and close sales.
Education
Bachelor of Creative Industries - Film And Video Production
Flinders University
Adelaide 2027
Skills
- Consultative sales expertise
- Outbound telemarketing
- New business development
- Developing strategic marketing strategies
- Exceeding sales targets and kpi's
- Analytical and critical thinking
- Building rapport and developing relationships
- Exceptional customer service and people skills
- Negotiation and problem-solving skills
- Excellent verbal and written communication
- Professional telephone demeanour
- Computer expertise using MS Windows
- Office operations and business administration
- MS Office suite and internal database systems
- Planning and coordination
- Internet research, typing and data entry
- Multi-tasking and organisation
- Teamwork and Collaboration
Additional Information
Intuitive Sales and Marketing professional skilled at increasing sales through diligent research and client service. Especially adept at managing multiple projects while also developing key stakeholder relationships. Able to maximize profits whilst working to deadlines and quotas. Enjoy identifying client needs and delivering practical short and long term solutions. My proactive, dedication and success driven outlook enable me to attract new business opportunities. My future goals entail developing my digital marketing skills and returning to University in 2024. .
Timeline
Business Owner/Operator
Lux Creative Solutions, Eco Pure Cleaning Co
04.2021 - Current
Professional Residential Cleaner
Enjo Clean Pty Ltd
01.2020 - 04.2021
Sales Support Consultant
Harcourts Real Estate
01.2018 - 01.2019
Sales Associate
Toop & Toop Real Estate
01.2017 - 01.2018
Customer Service Officer
First National Real Estate
01.2015 - 01.2017
Telemarketer
Wealth On Track
01.2011 - 01.2012
Bachelor of Creative Industries - Film And Video Production
Flinders University
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