Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
AdministrativeAssistant

Natasha Camilleri

Patterson Lakes,VIC

Summary

Mature and well-presented ready for the next challenge.

I have excellent customer service, negotiating and creative skills

Organized and dependable with a bubbly and positive can-do attitude. Willingness to take on added responsibilities to meet team goals.

Accomplished Sales Executive with years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.

Overview

15
15
years of professional experience

Work History

Customer Service Receptionist

Volvo Group
Brighton, VIC
2021.09 - Current
  • Manage appointments in diary entries
  • Greet customers
  • Collect and distribute messages to team members and managers to support open communication and high customer service.
  • Answer questions and address, resolve, or escalate issues to management personnel to satisfy customers.
  • Collaborate with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
  • Foster strong relationships with clients through consistent professional communication both in person and over the phone.
  • Handling cash transactions and maintaining sales and payments records accurately.
  • Assisting in increasing repeat business through exceptional customer service and follow-up communication.
  • Confirming of appointments, communicated with clients, and updated client records.
  • Contributing to positive workplace culture by actively participating in team meetings and fostering open lines of communication with colleagues.
  • Responding to inquiries from callers seeking information.
  • Follow up phone calls to ensure customers' satisfaction with service provided.
  • Routing of incoming mail and messages to relevant personnel without delay.
  • Keeping reception area clean and neat to give visitors positive first impression.
  • Expediting administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
  • Coordinating of appointments between clients and service technicians for optimal scheduling efficiency within the department.
  • Conducting regular evaluations of internal procedures to identify areas needing improvement or optimization.
  • Boosting customer satisfaction by providing efficient and courteous service at the reception desk.
  • Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
  • Help office staff prepare reports and presentations for internal or client-related use.

Business Owner

Self Employed
08.2015 - 06.2020
  • Managed purchasing, sales, marketing and customer
  • Trained and motivated employees to perform daily business functions.
  • Hosted quarterly sip and shop events, to increase sales, create awareness and hype.
  • Hired and trained staff regularly updating staff on industry best practices.
  • Maintained a safe work environment for my staff and customers alike.
  • Maintained website, uploading new products, sharing new styling tips, and upcoming sales.
  • Maintained social media accounts of 60,000K followers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and friendly disposition.
  • Negotiated price and service with suppliers to decrease expenses and increase profit.
  • Organized and attended special events ie: shool fetes to showcase products, network with other businesses and attract new customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Corporate Lead Administrative Receptionist

Mercedes Benz
Brighton , VIC
01.2009 - 07.2015
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Served as liaison between executives and staff members, ensuring clear lines of communication were maintained at all times.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized company-wide events to promote employee engagement, teamwork, and communication across departments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted in the onboarding process of new employees, facilitating smooth integration into the team and reducing training time.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Coordinated executive travel arrangements, resulting in seamless business trips and reduced expenses for the company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Compiled information from files and research to satisfy information requests.
  • Streamlined invoice processing procedures which resulted in faster payment cycles while minimizing errors commonly associated with manual data entry tasks.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Established an effective document filing system making it easier to locate important files and retrieve critical information in a timely manner.
  • Developed strong working relationships with vendors and suppliers, negotiating favorable contracts that saved the company money while maintaining quality service levels.
  • Maintained professionalism under pressure while handling multiple tasks simultaneously, consistently meeting deadlines without compromising quality of work delivered.

Education

High School Diploma -

Noble Park Heights Secondary College
Noble Park
12.1994

Skills

  • Exceptional Customer Service
  • Ability to work autonomously or in a team
  • Well presented, great personal & phone manner
  • Ability to influence & negotiate
  • Maintain strong existing relationships and prospect new ones
  • Resilient and strong work ethic
  • Mature and positive thinker
  • Excellent negotiating skills
  • Ability to effectively use CRM programs
  • Territory Management
  • Goals and performance
  • Sales Presentations
  • Business Networking
  • Analytical problem solver
  • Persuasive Selling
  • Solution selling
  • Database Management
  • Appointment Scheduling
  • Upselling strategies

Accomplishments

  • Steadily growing my territory with proven track record and gaining in the vicinity of 50 plus accounts bringing total sales over 1.5 million dollars from initial 580,000 dollars.
  • Collaborated with team of 2 in curating, VM/ styling stand to take to trade fairs aswell as in house showroom for past 3 years.
  • Assisted retailers with visual merchandising of their stores to achieve optimal sales.

Additional Information

Personal Interests


I am a life loving bubbly mum of 2 grown children. I am passionate about people, family, travel and life in general.

I enjoy interesting conversations with people from all walks of life and feel like I have the ability to get along with all kind of people.

My friends and family would describe me as having a zest for life, kind, generous, hard working and sometimes funny!

Languages

Maltese
Native or Bilingual
Italian
Full Professional

Timeline

Customer Service Receptionist

Volvo Group
2021.09 - Current

Business Owner

Self Employed
08.2015 - 06.2020

Corporate Lead Administrative Receptionist

Mercedes Benz
01.2009 - 07.2015

High School Diploma -

Noble Park Heights Secondary College

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Natasha Camilleri