Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Castaneda

Natasha Castaneda

Riverstone,NSW

Summary

Results-driven Hairstylist/Sales Consultant with over 10 years experience in the beauty and haircare industry. Proven ability to build strong client relationships, drive product sales, and deliver personalized solutions tailored to diverse hair types and salon needs. Deep knowledge of haircare products, including ingredients, trends, and treatments. Skilled in upselling, product demonstrations, and educating clients on product benefits. Passionate about beauty and committed to helping customers achieve healthy, beautiful hair while supporting brand growth and loyalty.

Overview

28
28
years of professional experience

Work History

Real Estate Agent

Harcourts Real Estate
07.2022 - 05.2025
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Salon and Store Manager

Hairhouse Warehouse
07.2019 - 04.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Salon Manager

Sharplines Hair
02.2014 - 04.2019
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Receptionist Administrator

Leading Edge Group
01.2003 - 08.2005
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Hairstylist Apprentice

Liberty Hairdressing
01.1997 - 01.2002
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Contributed to inventory management by tracking product usage accurately and reporting low stock levels promptly.
  • Collaborated with fellow apprentices to develop creative hairstyles for fashion shows or special events projects.
  • Completed advanced training courses on cutting-edge techniques to improve skillset and stay current with industry trends.
  • Demonstrated thorough knowledge of all salon products and services.

Education

Trade Certificate in Hairdressing - Beauty Industry

Mt Druitt Tafe
Mount Druitt, NSW

Certificate of Registration in Real Estate - Real Estate

REAA
Online

Skills

  • Proficient in hair styling products
  • Industry trend insight
  • Brand expertise
  • Persuasive selling
  • Engaging presentation techniques
  • Responsive listening
  • Customer service and relationship building
  • CRM
  • Negotiation
  • Brand awareness initiatives
  • Confident
  • Driven individual

Timeline

Real Estate Agent

Harcourts Real Estate
07.2022 - 05.2025

Salon and Store Manager

Hairhouse Warehouse
07.2019 - 04.2022

Salon Manager

Sharplines Hair
02.2014 - 04.2019

Receptionist Administrator

Leading Edge Group
01.2003 - 08.2005

Hairstylist Apprentice

Liberty Hairdressing
01.1997 - 01.2002

Trade Certificate in Hairdressing - Beauty Industry

Mt Druitt Tafe

Certificate of Registration in Real Estate - Real Estate

REAA

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Natasha Castaneda