NATASHA CORNELIA NEHO
Maribyrnong,Australia
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Corestaff Recruitment
Port Melbourne, Australia
02.2021 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Building and maintaining good relationships with the clients
- Recruiting potential candidates and matching them to open roles
- Manage hours exporting files to payroll
- Posting job adverts, pre-screening and interviewing candidates
- Recruiting and onboarding underground drillers, chefs, and utility workers
- This recruitment process involved occasionally conducting reference checks for candidates and booking pre-employment medicals
- Training and onboarding new personnel
- As well as being involved in the hiring process i.e
- Interviewing speaking with the in-house recruiter
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Conduct site assessments
Inventory Coordinator
LocksLash
Melbourne, Australia
01.2019 - 02.2021
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Investigated and resolved variances in inventory counts on monthly basis.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
- Maintained products using Shopify.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Logistics Coordinator
Freight Specialists
Melbourne, Australia
02.2018 - 06.2019
- Have an accurate current stock Count of all products with the website always being correct
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Reduced transportation costs by negotiating favourable contracts with carriers.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Built and established relationships with staff and vendors.
- Accurately predicting stock and placing orders to maintain stock levels
- Work closely with manufactures and shipping agencies to get better rates, payment terms, and cut down shipping costs
Skills
- Client Account Management
- Team-Oriented Communication
- Client Engagement
- Client Relationship Management
- High Level of Customer Service
- Results Driven
- Effective Documentation Practices
- Operational Management
- Client development
- Key Account Management
- Staff management
- Employee mentoring
- Service Excellence
- Dangerous Goods Documentation (MSDS)
- WMS Administration Expertise
- Inventory Management
- Customer Service Skills
- Inventory Management
- Shipping Agencies Collaboration
- Commitment to Professional Standards
- Organizational Skills
Certification
- First Aid Certification
- Business Management
- Floristry
Timeline
Account Manager
Corestaff Recruitment
02.2021 - Current
Inventory Coordinator
LocksLash
01.2019 - 02.2021
Logistics Coordinator
Freight Specialists
02.2018 - 06.2019