Natasha Costello
Administration
Murrumba Downs,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Candidate Experience Consultant
Adecco – ADF Careers (Australian Defence Force)
01.2024 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops.
- Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Reception / Administration
Majellan Medical Centre
05.2023 - 01.2024
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administration Officer - Consulting Suites
Healthscope
08.2022 - 05.2023
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Supported administrative team members by assisting with daily tasks such as answering phones, sorting mail, and organizing meeting schedules.
- Improved workflow efficiency with the implementation of standardized document filing systems, allowing easy access to critical information when needed.
- Enhanced patient satisfaction through effective communication and timely response to inquiries and concerns.
- Assisted with staff training initiatives for new software implementations, contributing to a seamless transition process.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed office bookkeeping with insurance billing and patient payments.
Administration / Invoicing / Sales
Northern Food Suppliers
01.2022 - 08.2022
- Streamlined invoicing processes by implementing an efficient digital filing system.
- Reduced errors in invoicing through meticulous review and cross-checking of data.
- Expedited payment processing by maintaining relationships with clients'' accounts payable departments and providing necessary documentation upon request.
- Supported accounts receivable efforts by diligently following up on overdue invoices.
- Contributed to the development of a comprehensive invoicing manual, ensuring consistency in procedures across the department.
- Consistently met strict deadlines for invoice processing, contributing to efficient cash flow management within the organization.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Processed customer refunds and adjustments according to company policies.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Administration Officer / Food Services Assistant
Palm Lake Care Beachmere
11.2020 - 01.2022
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
Cleaner
Queensland Department of Education and Training
08.2019 - 12.2019
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team.
- Promoted a healthy learning environment through meticulous sanitation of surfaces and equipment.
- Adapted quickly to unexpected changes in schedules or duties while maintaining high standards for cleanliness.
- Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
- Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Personal Care Worker - Night Shift
Embracia Aged Care Facility
07.2017 - 12.2017
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Improved client's overall well-being by assisting with personal hygiene tasks, such as bathing and grooming.
- Managed time efficiently while multitasking between multiple clients diverse needs and schedules.
- Empowered clients by promoting self-care techniques and supporting them in achieving personal goals.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Participated in ongoing professional development to stay current on best practices for personal care work.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented residents' mental status, sleep, and eating patterns in medical record files.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conferred with supervisor to discuss patient condition and medical care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
Night Shift Personal Care Worker
Arcare Aged Care Facility
07.2015 - 01.2017
- As per position at Embracia Aged Care Facility
Assistant In Nursing - Night Shift
RNS Nursing - Agency Nursing
01.2014 - 01.2015
- As per position at Embracia Aged Care Facility
Education
Cert 3 - Aged Care
TAFE Queensland
Caboolture, QLD 04.2001 -
Skills
- Proficient in updating and introducing new procedures, improving efficiency, and ensuring adherence to quality standards
- Cash/EFTPOS/MOTO payments, Medicare/DVA online claiming, Banking and End of Day Reconciliation
- Switchboard, Inbound / Outbound calls
- Thrives in a fast-paced and stressful environment, maintaining composure and professionalism while handling multiple tasks and meeting deadlines
- Efficiently managed calendars and email communications, ensuring effective coordination and timely responses to inquiries and requests
- Processes and procedures
- Integrity and Honesty
Proficient In
- Microsoft Office 365
- Outlook
- Microsoft Word
- Microsoft Excel
- Power Force
- Genesys
- ZedMed
- Medirecords
- PracSoft
- Medical Director
- Best Practice
- MYOB
Introduction
Motivated and detail-oriented Administration Officer with a strong background in healthcare settings. While I have gained valuable experience and skills in my current and past roles, I feel I need a more challenging environment to reach my full potential. Demonstrated success in efficiently managing appointment scheduling, implementing new systems, and leading teams to ensure smooth operations. Adept at process improvement, maintaining composure under pressure, and effective communication. Proficient in calendar management, prioritization, and delivering exceptional customer service. I have been told that I am always enthusiastic and have a happy disposition, that has helped in the past as I have been able to handle challenging situations professionally. I am a very fast learner, easy to train and adaptable.
References
- Ms Tash Witbrock, Northern Food Suppliers, Supervisor, tashandkids@icloud.com, 0472 511 696
- Mrs Julie Skein, Palm Lake Care Beachmere, Former Senior Administration Officer, jules68@live.com.au, 0423 945 385
- Mrs Kerri-Ann Begnone, Pine Rivers Private Hospital, Former Team Leader of Consulting Suites, kbegnone@yahoo.com, 0414 238 129
- Ms Sue Daly, Palm Lake Care Beachmere, Former Facility Manager, sue.daly@cofcqld.com.au, 0491 132 791
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteTimeline
Candidate Experience Consultant
Adecco – ADF Careers (Australian Defence Force)
01.2024 - Current
Reception / Administration
Majellan Medical Centre
05.2023 - 01.2024
Administration Officer - Consulting Suites
Healthscope
08.2022 - 05.2023
Administration / Invoicing / Sales
Northern Food Suppliers
01.2022 - 08.2022
Administration Officer / Food Services Assistant
Palm Lake Care Beachmere
11.2020 - 01.2022
Cleaner
Queensland Department of Education and Training
08.2019 - 12.2019
Personal Care Worker - Night Shift
Embracia Aged Care Facility
07.2017 - 12.2017
Night Shift Personal Care Worker
Arcare Aged Care Facility
07.2015 - 01.2017
Assistant In Nursing - Night Shift
RNS Nursing - Agency Nursing
01.2014 - 01.2015
Cert 3 - Aged Care
TAFE Queensland
04.2001 -