Natasha Coulloupas
Port Melbourne,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance in a fast paced enviroment.
Overview
8
8
years of professional experience
Work History
Operations Manager
Belle Property Asset Management
08.2022 - Current
- Spearheading general office management, fostering a positive team culture, and organising team events
- Collaborating closely with the Department head to streamline the interview process, from candidate shortlisting to conducting interviews
- Efficiently overseeing a Residential portfolio comprising approximately 3000 properties and 30 team members
- Conducting comprehensive weekly staff training sessions, including new team member inductions, and onboarding, to foster skill development and operational excellence
- Expertly addressing and resolving day-to-day challenges for team members and clients
- Managing client escalations to prevent losses, enhance client retention, and efficiently handle compensation claims against the company
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented virtual assistance based in the Philippines and successfully introduced a new software system across a team
- Strategically implementing management practices to optimise business operations in the property management sector
- Established positive and effective communication among staff and organisation leadership, reducing miscommunications, and missed deadlines.
- Directed property improvement projects
- Establishing and nurturing a contractor network while recruiting maintenance personnel whilst ensuring trade eligibility for vendor accreditation with the company
- Implemented process improvement to shape organisational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Continuously evaluating and enhancing procedures and processes to ensure operational effectiveness and compliance within the industry
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant to Head of Department
Belle Property Asset Management
01.2019 - 08.2022
- Team Coordination: My role involved collaborating closely with property management team, including property managers, leasing agents, maintenance staff, and administrative personnel
- Maintenance Coordination: Assisted in coordinating property maintenance and repairs, working closely with contractors to ensure timely and cost-effective solutions
- Ensured effective communication and streamlined workflows among team members
- Handle inquiries and requests from team members and external stakeholders, directing them to the appropriate channels
- Prepare and distribute meeting agendas, minutes, and follow-up action items
- Research and gather data to support departmental decision-making
- Assist in the recruitment and onboarding of new departmental staff
- Organise departmental events, workshops, and training sessions
- Leading and overseeing the planning process for office relocation
- Educated staff on strategies for handling difficult customers and challenging situations.
Business Owner
Optimum Wellness Centre
01.2017 - 01.2019
- Oversaw the management of accountants and overall business operations
- Obtained council permits
- Effectively managed project coordination with trades
- Maintained excellent customer relations through proactive communication
- Demonstrated strong brand management skills by executing social media campaigns and collaborating with local business owners
- Prepared and curated engaging social media posts, videos, and marketing strategies.
Sales Administrator / Receptionist
Eview Group Chelsea
06.2016 - 09.2017
- Provided comprehensive clerical support, efficiently handling a wide range of routine and special tasks
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Managed all reception responsibilities with professionalism and courtesy
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated marketing campaigns for Residential Sales, ensuring effective implementation
- Executed sales administration tasks and managed various ad hoc requests
- Project-managed and organized community events to enhance community engagement.
Administration Officer / Receptionist
Fairway Group
05.2015 - 06.2016
- Executed comprehensive administration tasks for an Accounting & Conveyancing Firm
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Conducted debt collection activities with efficiency
Education
Diploma - Project Management
Holmesglen TAFE
Cert IV - Alcohol & Other Drug
RMIT University
2014
Diploma - Business Administration
RMIT University
2013
VCE -
Star of The Sea College
Gardenvale, VIC2012
Skills
- Systems Implementations
- Leadership
- Workflow Planning
- Staff Development
- Employee Relations
- High-Pressure Environments
- Operations Oversight
- Planning and Implementation
- Assignment Delegation
- Negotiation
Timeline
Operations Manager
Belle Property Asset Management
08.2022 - Current
Assistant to Head of Department
Belle Property Asset Management
01.2019 - 08.2022
Business Owner
Optimum Wellness Centre
01.2017 - 01.2019
Sales Administrator / Receptionist
Eview Group Chelsea
06.2016 - 09.2017
Administration Officer / Receptionist
Fairway Group
05.2015 - 06.2016
Diploma - Project Management
Holmesglen TAFE
Cert IV - Alcohol & Other Drug
RMIT University
Diploma - Business Administration
RMIT University
VCE -
Star of The Sea College
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