Natasha Cua
Essendon,VIC
Summary
Resourceful Online Sales Associate who is able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
8
8
years of professional experience
Work History
Online Sales Associate
Nine West/Dune London
09.2022 - Current
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Assisted in the implementation of a new inventory management system, contributing to reduced order processing times and improved warehouse organisation.
- Managed the timely and effective replacement of damaged or missing products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Cleaned and packaged stock in a presentable manner.
- Loading and distributing pallets in stores and other warehouses.
- Processed online orders and payments for customers through multiple online channels.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Received new stock and input values into the computer system.
- Supervised and trained new staff in performing censuses.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Monitored trends in online retail to identify new opportunities for growth.
- Streamlined order processing and shipping procedures, ensuring timely delivery to customers.
- Followed orders precisely for correct items, sizes and quantities.
Retail Team Member
Peter Alexander Sleepwear
05.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Kept good maintenance and representation of the store
- Replenished and organised stock
- Operated register to process payments and collect cash payment for order totals
- Provided informational resources regarding product knowledge, suggestive selling and promotions availability
- Lent physical support to customers seeking to locate or transport specific items
- Wrapped and decorated customer's purchases with gift-wrapping paper, bows, and tape in a timely matter.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
Retail Team Member
Kmart
11.2021 - 05.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Assisted customers with prompt and polite support in-person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Worked closely with shift manager to solve problems and handle customer concerns
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Balanced and organised cash register by handling cash, counting change and storing coupons
- Greeting customers and checking bags at the front entrance
- Decanting stock from pallets and organising products onto cages
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Deconstructed boxes and cartons, disposing of refuse in proper cardboard receptacles
- Continuously checked products for quality assurance according to strict guidelines
- Participated in cross-functional team-building activities
- Trained new team members by relaying information on company procedures and safety requirements
- Kept work areas clean, organised and safe to promote efficiency and team safety.
Retail Team Member
Target
06.2019 - 11.2021
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Tracked down hard-to-find merchandise at diverse locations
- Maintained customer satisfaction with quick and professional handling of product returns
- Used POS system to process sales, returns, online orders and gift card activations
- Increased sales by offering advice on purchases and promoting additional products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Informed customers of current store promotions to encourage additional sales purchases
- Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance
- Answered questions about store policies and addressed customer concerns
- Kept store and fitting room areas clean, tidy and professional in appearance to maximise worker efficiency and promote customer engagement
- Assisted customers with prompt and polite support in-person and via telephone
- Folded and arranged merchandise in attractive displays to drive sales
- Stocked merchandise, clearly labeling items, and arranging according to size or colour
- Organised store merchandise racks and displays to promote and maintain visually appealing environments
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Approached browsing customers to initiate conversations to determine buying preferences.
Casual Team Member
KFC
07.2017 - 12.2018
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance my knowledge and take on leadership positions
- Processed customer transactions using cash register till
- Cleaned, scrubbed and sanitised sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness
- Maintained productive, efficient approach to all tasks
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Resolved issues quickly to maintain productivity goals
- Continuously checked products for quality assurance according to strict guidelines
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products
- Participated in cross-functional team-building activities
- Developed strong cooperative relationships with coworkers and managers.
Waitress
Dolce Sapori Café
05.2016 - 05.2018
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials and took drink orders
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organisation and provide easy access during busy peak service times
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Waited and reset tables to keep dining room and work areas clean
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Stayed up to date on menu changes to help customers make food choices.
Education
Bachelor's Degree of Screen Media - Media
Victoria University
Melbourne, VIC12.2025
High School Diploma -
St. Columbas College
Melbourne, VIC11.2021
Skills
- Team Leadership
- Reliable and Responsible
- Friendly and Helpful
- Goal-Driven
- Decision Making
- Creative Thinking
- Honest and Ethical
- Teamwork
- Computer skills
- Flexible and Adaptable
- Good telephone etiquette
- Compassionate
- Positive Customer Engagement
- Acts of Service
Availability
all day (time may differ due to university hours), all day, all day
References
- Nick Wetmore, Manager of Kmart, 03 8318 0200
- Lucy Dow, Manager of Peter Alexander, 0403 254 434
- Andonia Derlis, Manager of Nine West/Dune London Warehouse, 0437 030 673
- Eleonora Cultrera, Team Member of Nine West/Dune London Warehouse, 0415 193 913
Timeline
Online Sales Associate
Nine West/Dune London
09.2022 - Current
Retail Team Member
Peter Alexander Sleepwear
05.2022 - Current
Retail Team Member
Kmart
11.2021 - 05.2022
Retail Team Member
Target
06.2019 - 11.2021
Casual Team Member
KFC
07.2017 - 12.2018
Waitress
Dolce Sapori Café
05.2016 - 05.2018
Bachelor's Degree of Screen Media - Media
Victoria University
High School Diploma -
St. Columbas College
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