Natasha Day
New Auckland
Summary
I am a hardworking and customer orientated person, offering over five years of face to face retail experience. I have expertise in accurately processing in cash, card and account payments, maintaining high levels of customer satisfaction and dealing with customer queries and complaints. I strive to maintain a high level of professionalism in all internal and external interactions. I push myself to be constantly developing my skills and challenging myself within a work environment. I enjoy working with others and am an experienced multi-tasker. I have a current driver’s license and reliable transport; I am more than willing to travel to work.
Overview
15
15
years of professional experience
Work History
Customer Service Role
Bunzl Safety & Lifting
02.2023 - Current
- Helping to maintain and set up new and existing customer accounts.
- Managed a high volume of inbound calls and emails while maintaining a professional demeanour under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Receiving and processing purchase orders.
- Keying sending and receiving customer and supplier quotes.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Following up with customers and suppliers.
- Stocking and upkeep of front of store and cleanliness of the office.
- Developing on pre existing computer skills, including but not limited to Excel, Word, Email.
- Packing and despatching of customer orders.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Supervisor/Console Operator
Big W
11.2017 - 04.2019
- I transferred from Woolworths petrol in warner to Big W Gladstone in 2017 I was employed as a supervisor and have leant new skills and strengthen many
- Not only have I been a supervisor but I am also comfortable with layby and general cashier jobs
- I have had many responsibilities include, but are not limited to;
- Responsible for overseeing serval other team members
- Dealing with customer complaints
- Opening and closing of the store
- Counting Registers
- Managing team members time
- Refunds and exchanges
- Taking and receiving phone calls
- Basic Safety functions
- Receiving orders online and in person
- Product knowledge
- Working to achieve customer satisfaction
Console Operator
Woolworths Petrol
11.2016 - 11.2017
- I was initially employed at Woolworths on a casual basis, initially woking a few hours a week where needed
- I was lucky to have the opportunity to travel to many different stores where I was needed, I learnt many new skill and enjoyed meeting so many new people
- My duties include, but are not limited to;
- Face to face customer service
- Promptly greeting customers
- Assisting with customer enquiries
- Taking payment, both cash and card
- Product knowledge
- Customer complaints
- Refunds
- Basic safety functions
- Answering phones
- Spot checking Registers
- Receiving orders
Housekeeping/Cleaning Services
Pickwick Group Pty Ltd
09.2015 - 05.2016
- After the birth of my children I entered back into the work force on a casual basis, initially working a few hours 3 nights a week before being asked to move to a more full time position – working 5 nights a week
- I have enjoyed learning a number of new skills and working to strict deadlines and safety procedures
- My duties include, but are not limited to;
- Always working to safety standards
- Cleaning in and around the building
- Thoroughly scrubbing and cleaning bathrooms, including fixtures and partitions
- Washing and spot cleaning files, desktops, office glass, partitions, doors and walls
- Removal of stains and spot cleaned furniture and carpets
- Steam cleaning furniture and carpets
- Operation of compactors and balers
- Practicing safe disposal of boxes, trash and chemicals
- Sweeping, scrubbing and vacuuming
- Ensuring cleanliness of windows
- Mixing chemicals to safety standards
Customer Service Assistant
Woolworths
01.2009 - 10.2011
- I was initially employed at Woolworths on a part time after school hours basis, during my time at Woolworths I completed a number of company specific training courses, along with inductions and policy and procedure updates
- After completing high school I was asked to move to a full time position, my duties during this time included, but were not limited to;
- Face to face customer service
- Promptly greeting customers
- Assisted with customer enquiries
- Taking payment, both cash and card
- Product knowledge
- Customer complaints
- Refunds
- Service Desk
- Basic safety functions
- Answering phones
Education
Skills
- Accurate money handling
- Merchandising familiarity
- Payment processing
- Time management skills
- Problem solving skills
- Team player
- Planning and managing events
- Complaint Handling
- Patience Maintenance
- Up-selling abilities
- CRM Software Usage
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Customer Relations
- Understanding Customer Needs
Volunteer Experience
Gladstone West State School P&C, Fundraising Co-ordinator, I have been apart of the Gladstone West State School P&C for about a year and a half and my role for the past year wand continuing into this year is the Fundraising Co-ordinator. It has been an great experience with meeting new people and learning new skills and adding to other skills. Some of my duties have included, but are not limited to;
Planning, organising, and running fundraising events
Cash handling
Making new contacts
Set up and pack up of themed stalls such as father’s days and mother’s day stalls
Scheduling and organising volunteers
References
- Peta Molloy, 0467188629, Personal Reference
- Kaycie Bradley, 0415435816, Personal Reference
Timeline
Customer Service Role
Bunzl Safety & Lifting
02.2023 - Current
Supervisor/Console Operator
Big W
11.2017 - 04.2019
Console Operator
Woolworths Petrol
11.2016 - 11.2017
Housekeeping/Cleaning Services
Pickwick Group Pty Ltd
09.2015 - 05.2016
Customer Service Assistant
Woolworths
01.2009 - 10.2011
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