Natasha Dravitzki
Coomer,QLD
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Representative
Alphafit
Gold Coast, Queensland
10.2022 - Current
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Identified customer needs by asking questions and advising on best solutions.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Suggested additional products or services that may benefit the customer's needs.
- Developed strategies for improving the customer experience.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Educated customers on product features and benefits.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Drove sales of company products and services by meeting with customers using strategic and organised approach.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Generated quotes, processed payments and documented customer communications.
Bookkeeper
The MBA Partnership
Gold Coast, Queensland
12.2021 - 10.2022
- Matched orders with invoices and recorded required information.
- Certified and processed payroll, electronic deposits and pay adjustments.
- Reconciled intercompany accounts on a regular basis.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Provided assistance in preparing tax returns annually.
- Assisted with the preparation of budgets and forecasts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Office Manager
Partners Finance & Lease
Christchurch, New Zealand
10.2018 - 10.2021
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided administrative support to management team including preparing reports and presentations.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Account Manager
CW Strength & Fitness
Christchurch, New Zealand
09.2016 - 10.2018
- Built and maintained productive relationships with customers and internal partners.
- Sourced new opportunities to introduce products and services to potential customers.
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Cabin Supervisor
Virgin Australia
Brisbane, Queensland
03.2004 - 09.2016
- Monitored flight crew performance to ensure compliance with operational procedures and regulatory requirements.
- Provided guidance on proper handling of passenger luggage both before boarding and after landing.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Collaborated closely with pilots regarding takeoff times and other essential information necessary for successful operations.
- Scheduled training sessions for new and existing cabin crew members on topics such as safety protocols, customer service techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted pre-flight safety checks and inspections of aircraft cabins.
- Responded promptly to any medical emergencies that may arise during a flight.
- Performed post-flight debriefings with cabin crew members regarding any incidents during the flight.
- Delegated work to staff, setting priorities and goals.
- Investigated customer feedback and complaints relating to cabin services provided during a flight.
- Coordinated emergency response drills, ensuring all cabin crew members were familiar with their roles in the event of an incident.
- Communicated regularly with ground personnel at airports regarding arrival and departure times or changes in weather conditions which may affect a flight's schedule.
- Ensured that cabin crew members adhered to company policies, regulations, and guidelines related to passenger safety and comfort.
- Provided customer service support to passengers, including answering inquiries and resolving complaints.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Education
Peak Performance Course
The Flow Research Collective
Online08-2020
Accounting Technology And Bookkeeping
The Career Academy
Christchurch09-2017
High School Diploma -
Villa Maria College
Christchurch12-1996
Skills
- Business Growth and Retention
- Customer Complaint Resolution
- Account Management
- Contract Negotiations
- Upselling
- Product Knowledge
- Business Development
- Account Servicing
- Contract Negotiation
- Account Development
Affiliations
- Health & Fitness
- Personal Development
- Travel
- Reading
References
References available upon request.
Timeline
Customer Service Sales Representative
Alphafit
10.2022 - Current
Bookkeeper
The MBA Partnership
12.2021 - 10.2022
Office Manager
Partners Finance & Lease
10.2018 - 10.2021
Account Manager
CW Strength & Fitness
09.2016 - 10.2018
Cabin Supervisor
Virgin Australia
03.2004 - 09.2016
Peak Performance Course
The Flow Research Collective
Accounting Technology And Bookkeeping
The Career Academy
High School Diploma -
Villa Maria College
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