Natasha Eagles
Brisbane,Australia
Summary
I am a dedicated Technical Officer with experience assessing council assets across Australia. My background includes a Support Officer role within the occupational health industry, where I honed my skills in training, communication and regulatory compliance. I am highly-motivated, well-organised and detail orientated. I am currently pursuing a Master's in Geographic Information Sciences (GIS) at the University of Queensland as an external student, enhancing my knowledge in spatial analysis and data management. My diverse experiences and ongoing education equip me with a unique perspective and a robust skill set for tackling challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Officer
Shepherd Services
08.2023 - Current
- I conduct asset inspections for councils across Eastern Australia, including: roads, footpaths, bridges and general assets.
- Complete road asset inspections, capturing data efficiently and safely to meet client specifications.
- I proactively plan data capturing, obtaining necessary files and developing logical sequences to enhance efficiency and minimize risk. In the field, I apply judgment to solve problems and ensure data is complete and accurate.
- I work independently with limited supervision to plan, schedule, report and deliver data within required timeframes. Communicating via email, teams, phone or face-to-face with team members and regularly engage with clients on site to ensure clear communication and customer satisfaction.
- I have developed training material for onboarding new team members and provide communications material to other teams within the company.
Team Leader
Codie's Place
04.2022 - 03.2023
- As the Team Leader I monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. I supervised team members to confirm compliance with set procedures and quality requirements. I built strong relationships with customers through a positive attitude which resulted in repeat customers.
Clinical Operations Support Officer
Sonic HealthPlus
09.2021 - 03.2022
- Within this role I developed, implemented and delivered administration training to new and existing personnel. Providing ongoing coaching and mentoring to support the national directive of consistency and quality. I answered phone calls, managed multiple email inboxes, maintained registers and undertook confidential and time sensitive projects. I assisted practice managers with onboarding, performance reviews and analysing financial and operational outcomes. I also completed monthly and annual audits and compliance processes to a national accreditation standard. Finally, I assisted with project management of client specific contracts and maintained a positive rapport with clients, practice managers, doctors and employees.
Senior Administration Officer
Sonic HealthPlus
07.2018 - 09.2021
- As a Senior Administration Officer, I monitored 30-40 candidates per day completing pre-employment, mining and construction medicals. I promoted and embedded a high-level standard of customer service delivering on national KPI's including client wait times, company specific contracts and result management. I coordinated clinic operations including team supervision, answering phone calls, managing and triaging multiple inboxes and monitoring workflow to medical personnel. Further, I maintained compliance of national contract requirements, corporate national policies and procedures.
Education
Masters - Geographic Information Sciences (GIS)
University of Queensland
08.2025
Bachelor of Arts - undefined
University of New England
01.2021
International Baccalaureate - undefined
Queensland Academy of Creative Industries
01.2017
Skills
- Excel
- Word
- Outlook
- Teams
- SharePoint
- QGIS
Certification
- C class Drivers Licence
- White Card
- First Aid & CPR Training
- Remote First Aid
- 4WD Training & Recovery Training
Timeline
Technical Officer
Shepherd Services
08.2023 - Current
Team Leader
Codie's Place
04.2022 - 03.2023
Clinical Operations Support Officer
Sonic HealthPlus
09.2021 - 03.2022
Senior Administration Officer
Sonic HealthPlus
07.2018 - 09.2021
Bachelor of Arts - undefined
University of New England
International Baccalaureate - undefined
Queensland Academy of Creative Industries
Masters - Geographic Information Sciences (GIS)
University of Queensland
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