Natasha Easey
Kahibah,NSW
Summary
I am a dynamic and driven administrative professional known for providing outstanding customer experiences for over 30 years. Dedicated to delivering exceptional business results, providing high level administrative support, and differentiating your business within the market. I am highly motivated, focused and offer excellent communication, planning and prioritisation skills. I have exceptional leadership skills and proven track record of maintaining efficient office operations. I have expertise in scheduling and coordinating meetings, managing travel and collaborating with staff. I am experienced in Accounts Payable, Accounts Receivable, Payroll, Bank Reconciliations, Quarterly BAS preparation and EOFY Accountant preparation. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options.
Overview
35
35
years of professional experience
Work History
Business Support Officer
Varley Group
06.2024 - Current
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Maintained smooth back-office functions to promote efficient business operations.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
- Payroll Audit Reports
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Served as a liaison between different departments within the organisation, promoting effective communication and collaboration on joint projects.
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
Business Owner
LA Wardrobes Orange
02.2010 - 04.2024
- Attending to all customer service enquiries and client correspondence, managing and scheduling customer appointment times and install dates.
- Managing problematic customers and clients to assist employees and maintain excellent customer service.
- Boosting my businesses reputation by providing exceptional customer service through phone, email, and chat support channels.
- Accounts Payable and Accounts Receivable.
- Payroll and payment of staff wages, preparation of quarterly Business Activity Statements and PAYG, reconciliation of Bank Statements through MYOB, preparation of end of financial year information to submit to Accountant.
- Liaise with suppliers for stock orders and receipt of stock.
- Attend to all staff enquiries, request's and staff welfare.
- Collaborating with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Promoting business via social media to generate leads and maximise brand identity.
- Maintain all business motor vehicles ensuring mechanical services, insurance and registration are completed as required.
Personal Assistant
Central West Financial Solutions
01.2000 - 02.2010
- Oversee personal and professional calendars and coordinated appointments for future events for two Financial Planners.
- Attended meetings, documented and distributed meeting notes to identify, analyse, and improve workflows. Tracked action items of meetings.
- Answer phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as point of contact between clients and executive staff.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Lodging new business applications and follow up and attend to underwriting requests.
- Maintain appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
Senior Teller & Customer Service Officer
Westpac Banking Corporation
01.1990 - 10.1999
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- General Teller duties, supervision of junior staff members and maintaining ATM's.
Education
Diploma of Business (Operations)
Skills Recognition International
Sydney, NSW05.2023
Skills
- Accounts Payable/Accounts Receivable
- Payroll/Bank Reconciliation
- Quarterly BAS Preparation and Lodgement
- EOFY Accountant Preparation
- Financial Management
- Customer Relationship Management
- Effective Communicator
- Adaptability
- Leadership Skills
- Goal Orientated
- Positive Attitude/Determined Learner
References
Joanne Kennedy
Accountant
Yates Baker McLean Accountants
Email: joanne.kennedy@ybm.com.au
Mobile: 0439 748 325
Michelle Gillette
Work Colleague
Email: info@altusinsurance.com.au
Mobile: 0412 445 825
Belinda Bennetts
Personal
Email: belbennetts@gmail.com
Mobile: 0439 272 033
Timeline
Business Support Officer
Varley Group
06.2024 - Current
Business Owner
LA Wardrobes Orange
02.2010 - 04.2024
Personal Assistant
Central West Financial Solutions
01.2000 - 02.2010
Senior Teller & Customer Service Officer
Westpac Banking Corporation
01.1990 - 10.1999
Diploma of Business (Operations)
Skills Recognition International
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