Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Everett

Sinagra

Summary

Accomplished Store Manager with a proven track record at Swarovski, enhancing customer satisfaction and team productivity through expert leadership and problem-solving skills. Excelled in inventory management and customer relations, significantly improving store operations and fostering a positive work environment. Demonstrates a keen ability to mentor staff and streamline processes for peak efficiency.

Overview

16
16
years of professional experience

Work History

Store Manager

Swarovski
07.2018 - Current
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.

Sales Assistant

Cotton On
07.2018 - 02.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked effectively in fast-paced environments.

Sales Assistant

Toys R Us
06.2008 - 06.2018
  • Established rapport with customers using active listening and interpersonal skills.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.

Education

Education Assistant

North Metropolitan TAFE
Leederville, WA
11.2011

High School Diploma -

John Septimus Roe Anglican Community School
Mirrabooka, WA
2010

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Cash Management
  • Shift Scheduling
  • Recruitment and hiring
  • Team Building and Leadership
  • Policies and Procedures
  • Payroll Management
  • Loss Prevention
  • Sales Analysis
  • Performance Reviews

Timeline

Store Manager

Swarovski
07.2018 - Current

Sales Assistant

Cotton On
07.2018 - 02.2021

Sales Assistant

Toys R Us
06.2008 - 06.2018

Education Assistant

North Metropolitan TAFE

High School Diploma -

John Septimus Roe Anglican Community School

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Natasha Everett