NATASHA FAAEE
Brisbane,Australia
Summary
Experienced office professional with over 10 years in fast-paced environments, excelling in administrative and customer service roles. Proven ability to enhance productivity and customer relations through effective planning and problem-solving skills. Strong attention to detail and a polished demeanor contribute to successful outcomes in diverse tasks.
Overview
12
12
years of professional experience
Work History
Member Services Coordinator
Master Plumbers Association of QLD
09.2024 - Current
- Recommended products and services tailored to individual needs and specifications.
- Represented organization at industry events, expanding networking opportunities for partnerships.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Increased member participation in programs by actively promoting offerings through multiple channels.
- Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
- Evaluated success of membership initiatives by analyzing metrics such as recruitment numbers and renewal rates.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Leveraged social media platforms for increased visibility of membership benefits and opportunities for engagement.
Client Relationship Manager
Shadforth Financial Group
02.2019 - Current
- Identified compatible investment opportunities through in-depth investigation and comparison.
- Kept funds and recordkeeping in compliance with regulatory requirements and tax laws.
- Organized and coordinated work for team members.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Identified problems with automated uploads by carefully scanning completed work.
- Stayed within acceptable risk levels by monitoring performance and adjusting fund management strategies.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Trained junior team members and mentored on important procedures.
- Classified data by using the correct fields for inputting information into business and customer files.
Customer Relationship Manager
Credit Corp Group Limited
06.2016 - 01.2019
- Inbound and outbound calls completing standard debt collection tasks
- Mentored new members on scripts, strategies and company information to maximize performance.
- Processed payments over the phone and set up recurring drafts.
- Located debtors by utilizing skip tracking and other strategies.
- Maintained consistent high performance with a solid record of achieving or exceeding objectives.
- Examine accounts and determine the best course of action for the Client and the Company
- Kept calm, stayed professional and provided exceptional service on all calls.
- Completed administrative tasks such as record keeping, writing correspondence and gathering materials.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Maintained accuracy when reviewing and reconciling the general ledger.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Conflict and dispute management
- Team development and Support
Receptionist/Administration Officer
Ready Set Grow FDC
02.2013 - 06.2016
- Composed and crafted all outgoing correspondence and reports for managers.
- Oversaw daily office operations for staff
- Scheduled appointments for multiple departments and booked rooms.
- Liaised with vendors to order and maintain inventory of office supplies.
- Performed accounts receivable duties including invoicing, researching back pay, discrepancies and reconciliations.
- Entered numerical data into databases in a timely and accurate manner.
- Reviewed and updated client correspondence files and scheduling database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Prompt answering of all emails and faxes
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Certificate of Completion - Traineeship - Financial Services Worker Level III
Dept. of Employment, Small Business and Training
West End, Queensland01.2018
Certificate III - Financial Services
TAFE NSW
West End, QLD01.2017
Certificate IV - Hospitality
Coomera Training College
Coomera, QLD01.2016
Queensland Certificate of Education - High School Diploma
Our Lady's College
Annerley, QLD01.2012
Skills
- Strong collaborative skills
- Mentoring and training
- Proficient in MS Office Programs
- Reports and documentation
- Client rapport
- Computers and electronics
- Conflict resolution
- Team leadership
- Quality management systems
- Data entry
- Self-starter
- Dedicated team player
- Overseeing office activities
- Administrative operations
- Managing office supplies
- Active listening skills
- Strong organizational skills
- Telecommunication skills
- Customer service expert
- CRM and office management software
- Strong interpersonal skills
- Managing automated systems
- Event planning support
- Data entry proficiency
Timeline
Member Services Coordinator
Master Plumbers Association of QLD
09.2024 - Current
Client Relationship Manager
Shadforth Financial Group
02.2019 - Current
Customer Relationship Manager
Credit Corp Group Limited
06.2016 - 01.2019
Receptionist/Administration Officer
Ready Set Grow FDC
02.2013 - 06.2016
Certificate III - Financial Services
TAFE NSW
Certificate IV - Hospitality
Coomera Training College
Queensland Certificate of Education - High School Diploma
Our Lady's College
Certificate of Completion - Traineeship - Financial Services Worker Level III
Dept. of Employment, Small Business and Training
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