Natasha Garvey
Multitasker
Toowoomba,QLD
Summary
Proven leader with extensive experience in operational oversight and team development, notably at ALH. Skilled in inventory management and customer service, I excel in fostering team collaboration and enhancing customer satisfaction. My strategic approach has significantly improved efficiency and staff training processes, demonstrating a commitment to excellence and a results-driven mindset. Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision. Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings. Diligent Desired Position with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments. Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
2020
2020
years of professional experience
Work History
Duty Manager
ALH
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Full Time Customer Service Attendant
Kentucky Fried Chicken
Customer Service Representative
Baskin Robins
Bar Waiter
Clifford Park Racecourse Toowoomba
Bar Gaming Attendant
ALH
05.2017 - 01.2020
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Streamlined communication between bar staff and security personnel to maintain a safe environment.
- Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Educated guests on game rules and strategies, enhancing their enjoyment and understanding of the games offered.
- Collaborated with team members to ensure smooth operations during high-traffic periods, maximizing efficiency and customer satisfaction.
- Contributed ideas for promotional events or themed nights that increased overall business profitability.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Increased bar revenue through effective upselling techniques and suggestive selling of promotional items.
- Managed waitlists efficiently to balance guest needs with available resources during peak times.
- Participated in ongoing training sessions provided by the employer, continuously improving skills related to customer service, safety protocols, and gaming industry knowledge.
- Adhered strictly to all relevant laws and regulations regarding alcohol service and age restrictions for casino entry.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.
- Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
- Kept up-to-date on industry trends and new gaming options to provide informed recommendations to patrons.
- Completed regular inventory checks, ensuring accurate stock levels and timely reordering of supplies as needed.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Explained game instructions and rules to customers.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Reset and refilled slot machines with tickets and money.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Cashed out jackpots of up to $Amount and processed proper tax forms to uphold legal requirements.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Collected fees for services and games, managing $Amount in cash daily maintaining compliance with State gambling laws.
- Took customer bets, paid out winnings and collected losing bets.
- Preserved safe and clean gaming floor to protect customers and business interests.
Food and Beverage Attendant
ALH
12.2012 - 05.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Bar Gaming Attendant
ALH
12.2012 - 01.2017
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
- Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Streamlined communication between bar staff and security personnel to maintain a safe environment.
- Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Educated guests on game rules and strategies, enhancing their enjoyment and understanding of the games offered.
- Collaborated with team members to ensure smooth operations during high-traffic periods, maximizing efficiency and customer satisfaction.
- Contributed ideas for promotional events or themed nights that increased overall business profitability.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Increased bar revenue through effective upselling techniques and suggestive selling of promotional items.
- Managed waitlists efficiently to balance guest needs with available resources during peak times.
- Participated in ongoing training sessions provided by the employer, continuously improving skills related to customer service, safety protocols, and gaming industry knowledge.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.
- Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
- Kept up-to-date on industry trends and new gaming options to provide informed recommendations to patrons.
- Completed regular inventory checks, ensuring accurate stock levels and timely reordering of supplies as needed.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Explained game instructions and rules to customers.
- Reset and refilled slot machines with tickets and money.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Cashed out jackpots of up to $Amount and processed proper tax forms to uphold legal requirements.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Took customer bets, paid out winnings and collected losing bets.
- Preserved safe and clean gaming floor to protect customers and business interests.
Food and Beverage Attendant
City Golf Club
06.2008 - 02.2009
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Established rapport with customers by providing friendly and attentive service.
Food and Beverage Attendant
Blue Mountain Hotel
12.2006 - 02.2009
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Engaged in suggestive selling and other sales techniques.
Front of House Employee
Bakers Delight Bakery
05.2005 - 02.2006
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Observed customer purchases in line and differentiated between standard portions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Certificate III - Retailing
Certificate 3 In Retail
KFC12.2005
Year 10 Certificate -
Harristown State High School
Toowoomba, QLD11.2003
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Attention to Detail
- Professionalism and Integrity
- Written and oral communication
- Relationship Building
- Cash Management
- Staff Training and Development
- Delegating Work
- Work Planning and Organization
- Verbal and written communication
- Operational Oversight
- Policy Enforcement
- Policy Implementation
- Health and safety compliance
- Motivational Leadership
- Goal Setting
- Inventory Management
- Staff Training
- Team building expertise
- Job Description Development
- Business Administration
- Quality Assurance
- Culture Improvements
- Facilities Maintenance
- Team Development
- Regulatory Compliance
- Staff Management
- Inventory Oversight
- Training and mentoring
- Staff Development
- Staff Discipline
- Employee Motivation
- Goal-Oriented
- Priority management
- Complex Problem-Solving
- Processes and procedures
- Process Improvement
- Industrial hygiene
- Process Monitoring and Improvement
- Software experience
- Negotiation
- Data Analytics
- Waste Reduction
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Negotiation and Conflict Resolution
- Task Delegation
- Professional and Courteous
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Good Judgment
- Budget Management
- Customer Relationship Management
- Interpersonal Relations
- Computer Skills
- Preventive Maintenance
- Schedule oversight
- Hiring and Training
Accomplishments
I'm a multitasking mother of four teenagers and would love to try something new and community driven.
Timeline
Bar Gaming Attendant
ALH
05.2017 - 01.2020
Food and Beverage Attendant
ALH
12.2012 - 05.2017
Bar Gaming Attendant
ALH
12.2012 - 01.2017
Food and Beverage Attendant
City Golf Club
06.2008 - 02.2009
Food and Beverage Attendant
Blue Mountain Hotel
12.2006 - 02.2009
Front of House Employee
Bakers Delight Bakery
05.2005 - 02.2006
Duty Manager
ALH
Full Time Customer Service Attendant
Kentucky Fried Chicken
Customer Service Representative
Baskin Robins
Bar Waiter
Clifford Park Racecourse Toowoomba
Certificate III - Retailing
Certificate 3 In Retail
Year 10 Certificate -
Harristown State High School