Natasha Gaybba
Newport,QLD
Summary
Dynamic and achievement-driven professional with a proven track record at ABSA Bank, adept in customer service and financial management. Excels in communication and leadership, leveraging computer skills to enhance operational efficiency. Demonstrates adaptability and innovation, consistently achieving client satisfaction and operational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Consultant
PEC Utility Management
05.2023 - 08.2023
- Providing professional and efficient customer service to external and internal clients
- Explain/educate customers on company procedures, different billing model and administration, methods and processes it involves
- Creating, assigning, escalating, follow up and resolving tickets for internal and external queries through company ticketing system, telephone and email within SLA
- Accurate updates and upholding of client profiles
- Performing administrative duties regarding follow ups, corrections and reporting
- Assist in sending bulk emails and SMS’s to customers
Customer Service Clerk/Teller/ATM Custodian and Treasury Custodian
ABSA Bank
Sanbel Branch, South Africa/ Cape Town
12.2010 - 03.2023
- Promoted a broad spectrum of financial solutions aligned with client requirements.
- Adapted seamlessly to the demands of a fast-paced high street workplace.
- Crafted financial summaries for enhanced clarity and precision.
- Handled and rectified issues to enhance customer satisfaction.
- Handled multiple incoming calls through the switchboard.
- Managed document filing systems and recorded minutes accurately.
- Strategically coordinated daily departmental responsibilities to boost overall effectiveness.
- Generated detailed monthly reports.
- Utilized MS Office, Excel, Word, MS Teams and Outlook proficiently.
- Handled financial allocations with precision.
- Facilitated both local and international electronic transfers by adhering to KYC & AML guidelines.
Administrator
Vredendal Engineering
Vredendal, South Africa
07.2009 - 08.2010
- Directed financial transactions involving both payables and receivables.
- Enhanced communications with direct quotes.
- Oversaw timely ordering to meet operational requirements.
Education
High School Diploma -
High School Vredendal
South Africa01.2008
Some College (No Degree) - NQF 5 - National Certificate in Banking
Milpark
South AfricaSkills
- Achievement driven
- Good communication skills
- Planning and organizing skills
- Time management skills
- Self-development
- Adaptable
- Computer skills
- Manage well under pressure
- Flexible
- Innovative
- Leadership skills
- Customer focused
Personal Id
9007310183088
Communication Skills
Excellent, Excellent
Personal Information
- Dependents: None
- Gender: Female
- Nationality: SA Citizen
- Driving License: Code B
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Consultant
PEC Utility Management
05.2023 - 08.2023
Customer Service Clerk/Teller/ATM Custodian and Treasury Custodian
ABSA Bank
12.2010 - 03.2023
Administrator
Vredendal Engineering
07.2009 - 08.2010
High School Diploma -
High School Vredendal
Some College (No Degree) - NQF 5 - National Certificate in Banking
Milpark
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