Natasha Ghorbani-Palangi
Montmorency,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Vic Star Plumbing Pty Ltd
05.2019 - Current
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Assisted marketing department in planning client functions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Generated new business with marketing initiatives and strategic plans.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
New Business Consultant
State Trustees
07.2015 - 04.2018
- Conducted market research to identify customer needs and preferences.
- Enhanced company''s market presence through networking, attending conferences, and participating in industry events.
- Managed multiple projects simultaneously while consistently meeting deadlines and exceeding client expectations.
- Advised on change management processes, guiding clients through organizational transformations smoothly and effectively.
- Coordinated with financial institutions to gather critical information needed for estate administration processes.
- Maintained strong relationships with clients, addressing concerns promptly and providing exceptional customer service.
- Maintained up-to-date knowledge on industry trends and legislation, ensuring clients received the best possible advice regarding their estates.
- Organized regular progress meetings with clients to keep them informed about the status of their cases.
- Facilitated clear communication between all parties involved in the estate settlement process, promoting efficiency and reducing misunderstandings.
- Ensured accurate documentation for estate settlements by meticulously reviewing files and records.
- Improved team productivity by sharing best practices and fostering open communication among colleagues.
- Reduced processing time for estates by prioritizing tasks and managing deadlines effectively.
- Prepared detailed reports outlining key findings from estates inventory assessments, allowing for accurate asset allocation.
- Resolved disputes among beneficiaries amicably through mediation techniques, preventing costly litigation expenses for clients.
- Assisted clients in understanding complex legal documents, enabling them to make informed decisions about their estates.
- Supported families during emotionally difficult times by offering compassionate guidance throughout the entire estates processing journey.
- Managed high caseloads efficiently, ensuring that each estate was processed accurately and on time.
Business Development Manager
MGP Promotions
01.2011 - 06.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Developed basic knowledge of client from business, industry and competitive perspective.
- Generated leads through phone calls, emails and face-to-face interactions.
Customer Service Representative
NAB
08.2009 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Certificate IV Mental Health
Swinburne University of Technology
Melbourne, VIC07.2024
No Degree - Advanced Diploma Business Marketing
Swinburne University of Technology
Melbourne, VIC12.2008
Skills
- Attention to Detail
- Time Management
- Clear oral/written communication
- Workflow Optimization
- Relationship Building
- Active Listening
- Conflict Resolution
- Organizational Skills
- Effective Multitasking
- Complex Problem-Solving
Certification
- Managing Your Sales Territory, LinkedIn - June 2018
- Key Account Management, LinkedIn - June 2018
- Managing Stress, LinkedIn - June 2018
- Business Development Foundations, LinkedIn - June 2018
Yoga & Meditation
Yoga and meditation helps me when I'm feeling overwhelmed by reducing anxiety, improving mood, and promoting relaxation. Both practices encourage mindfulness, focus on the present moment, and provide a break from daily chaos.
Timeline
Administrative Office Manager
Vic Star Plumbing Pty Ltd
05.2019 - Current
New Business Consultant
State Trustees
07.2015 - 04.2018
Business Development Manager
MGP Promotions
01.2011 - 06.2014
Customer Service Representative
NAB
08.2009 - 01.2011
No Degree - Certificate IV Mental Health
Swinburne University of Technology
No Degree - Advanced Diploma Business Marketing
Swinburne University of Technology
- Managing Your Sales Territory, LinkedIn - June 2018
- Key Account Management, LinkedIn - June 2018
- Managing Stress, LinkedIn - June 2018
- Business Development Foundations, LinkedIn - June 2018
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