NATASHA GREER
Summary
Experienced restaurant and bar manager bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service and highly versatile and adaptable to fast-paced, changing environments. An organised, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Overview
8
8
years of professional experience
Work History
Team Leader/Manager
Whitbread
03.2024 - 05.2025
- Managed all daily operations including opening and closing the business.
- Performed daily duties including safe counts, counting and sealing banking, AWP refills, security checks and locking up the building.
- Supervised all front of house and back of house team in following the highest health and safety practices within their roles.
- Maintained guest satisfaction to a high level dealing with complaints in a manner that suits both the guest and the business.
- Overseeing and organising 500+ covers per day. Organised deposits and pre orders for the Christmas period to ensure a flawless service on key dates of the year.
- Liaising with other management including head chefs to maintain quick, high service standards.
- Purchasing of stock and supplies for daily operations.
- Reacting to business needs and assisting in all roles including bar, restaurant, and kitchen.
- Completing audits from NSF and EHO to the best certified outcome.
Restaurant Waitress
Whitbread
07.2017 - 03.2024
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet up-sell goals.
- Calculated charges, issued bills and collected payments.
Education
Level 3 Extended Diploma - Creative Media Production and Technology
MidKent College
7 GCSE's - Including Maths And English
St John Fisher School
Skills
- Highly responsible and reliable
- Upbeat, outgoing and positive
- Provided friendly and courteous service to all guests
- Works well under pressure
- Extensive hospitality background
Additional Information
First Aid certified in the UK
5* Green NSF audit in the UK
ADDITIONAL INFORMATION
- First Aid certified in the UK
- 5
- Green NSF audit in the UK
Timeline
Team Leader/Manager
Whitbread
03.2024 - 05.2025
Restaurant Waitress
Whitbread
07.2017 - 03.2024
Level 3 Extended Diploma - Creative Media Production and Technology
MidKent College
7 GCSE's - Including Maths And English
St John Fisher School
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