Natasha Gunness
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the tech-savy business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Assistance Officer
State Insurance Company Of Mauritius
03.2022 - 12.2023
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Streamlined the complaint handling process for increased efficiency and improved resolution times.
- Collaborated with team members to develop new strategies for enhancing overall customer experience.
- Provided personalized assistance, tailoring solutions to meet each customer''s unique needs.
- Maintained high levels of customer retention through consistent follow-up and proactive problemsolving.
KYC Analyst
Apex
11.2020 - 02.2022
- Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
- Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance.
Assistant Marketing Tutor
Rushmore Business School
05.2019 - 12.2019
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Dealer's Assistant
Shaw And Partners
03.2018 - 09.2018
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations
- Strengthened relationships with clients to ensure timely deliveries and maintain a diverse product selection.
Education
MBA - International Marketing
Deakin University
Melbourne, VIC10.2017
BBA - International Trade And Marketing
Victoria University
Melbourne, VIC07.2015
Skills
- Quality assurance
- Problem-solving abilities
- Written communication
- Adaptability and flexibility
- Positive attitude
- Multitasking capabilities
- Attention to detail
- Computer literacy
- Time management
- Team collaboration
- Customer Service
- Computer Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Limited Working
Timeline
Customer Assistance Officer
State Insurance Company Of Mauritius
03.2022 - 12.2023
KYC Analyst
Apex
11.2020 - 02.2022
Assistant Marketing Tutor
Rushmore Business School
05.2019 - 12.2019
Dealer's Assistant
Shaw And Partners
03.2018 - 09.2018
MBA - International Marketing
Deakin University
BBA - International Trade And Marketing
Victoria University
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