Overview
Work History
Education
Timeline
Generic

Natasha Haley

Hunterview,NSW

Overview

19
19
years of professional experience

Work History

Administration

Ourcare Services
10.2023 - Current
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Handle complaints and questions, and re-direct calls to management and team members.
  • Expedite daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contribute to a positive work environment through excellent interpersonal skills and genuine care for colleagues needs or concerns.
  • Enhance customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Email management and staff client queries.
  • Take delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Enter medical drive bookings and bus bookings into Traccs.
  • Contact hospitals to advise client is using community transport and organise an admission time on the client's behalf with the client's consent to ensure a smooth drop off and pick up time for day surgeries.
  • Liaise with bus driver to advise of additional client bookings and pick up times.
  • Verify medical drives for end of month deadline.
  • Follow up and complete tasks in a timely manner.
  • Improve and collate booklets and documents for new client Welcome Packs.
  • Ensure required paperwork is readily available for staff to include with any client documents.
  • Receipt cash and cheque payments, ensuring amounts balance before making bank deposit.
  • Mail out monthly invoices and statements.

Intake Coordinator /Administrator

Ourcare Services
11.2022 - 10.2023


  • Use Traccs software system to book in client medical drives and allocate volunteer drivers and vehicles to the booking.
  • Roster volunteers to provide client transport to and from medical appointments.
  • Email volunteers to check availability.
  • Email volunteers drive information, including client pick up times and appointment details.
  • Allocate a vehicle and provide car keys and relevant paperwork required for the medical drive to the volunteers.
  • Update Excel spreadsheets with relevant information.
  • Provide office with signed runsheet information relating to medical drives.
  • Manage incoming phone calls.
  • Outgoing phone calls to hospitals and medical practitioners to confirm or change appointment times on the clients behalf.
  • Outgoing calls to clients to advise pick up times for their upcoming medical drives.
  • Outgoing calls to volunteer drivers to check availablity.


Support Worker

Ourcare Services
10.2021 - 11.2022
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to supervisor.
  • Recorded status and duties completed in logbooks for management.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided domestic assistance, including cleaning, changing linen and hanging out washing.

Sales Assistant

Spendless Shoes
08.2018 - 09.2021
  • Offered each customer personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used POS system to process sales, returns, online orders and gift card activations.

Career Break

Homemaker
08.2014 - 08.2018
  • Looking after my child.

Purchasing Officer

Glencore
06.2011 - 05.2014
  • Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Computed and created purchase orders in Ellipse to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.

Purchasing Officer

Clifford Hallam Healthcare
03.2006 - 04.2011
  • Fully trained in JDE
  • Maintaining stock levels nationally for seven warehouses.
  • Purchasing stock and staying within a budget.
  • Maintaining supplier out of stocks and updating estimated time of arrival.
  • Initiating contact with suppliers to start and maintain good relationships.
  • Liaise with warehouse and stock controllers regarding urgent deliveries and product recalls.

Education

Assist Clients With Medication Skill Set

Tafe NSW
Singleton, NSW
11.2022

Certificate 111 in Individual Support

Novaskill
Singleton, NSW
09.2021

Timeline

Administration

Ourcare Services
10.2023 - Current

Intake Coordinator /Administrator

Ourcare Services
11.2022 - 10.2023

Support Worker

Ourcare Services
10.2021 - 11.2022

Sales Assistant

Spendless Shoes
08.2018 - 09.2021

Career Break

Homemaker
08.2014 - 08.2018

Purchasing Officer

Glencore
06.2011 - 05.2014

Purchasing Officer

Clifford Hallam Healthcare
03.2006 - 04.2011

Assist Clients With Medication Skill Set

Tafe NSW

Certificate 111 in Individual Support

Novaskill

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Natasha Haley