Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Natasha Hennings

Summary

Accomplished Senior Diamond Consultant and Insurance Manager at Cerrone Jewellers, adept in data analytics and fostering teamwork. Revolutionized sales strategies, exceeding targets and enhancing client satisfaction. Skilled in industry expertise and problem-solving, significantly improved operational efficiency and team collaboration, achieving a culture of excellence and accountability.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Senior Diamond Consultant and Insurance Manager

Cerrone Jewellers
07.2011 - Current
  • Trained junior consultants in best practices related to diamond consultation services, fostering a culture of collaboration and learning within the team.
  • Continuously refined sales techniques by staying informed on the latest industry best practices and adjusting strategies accordingly.
  • Conducted regular review meetings with clients to ensure satisfaction and address any concerns or questions.
  • Exceeded sales targets consistently by employing effective sales strategies and techniques.
  • Leveraged industry connections to source rare and high-quality diamonds at competitive prices for discerning clientele.
  • Fostered a positive work environment built on open communication, teamwork, and mutual respect among colleagues.
  • Provided excellent customer service by addressing concerns promptly and professionally.
  • Delivered comprehensive knowledge of diamond grading, characteristics, and market trends to assist clients in making informed decisions.

Store Manager

Hennings Jewellers
11.2000 - 08.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Store Manager

Hennings Jewellers
03.1994 - 08.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Computer Books Manager

Waterstones Booksellers
09.1992 - 08.1994
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favourable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Arts

University of Western Sydney
Campbelltown, NSW
11-1989

Skills

  • Data Analytics
  • Industry Expertise
  • Teamwork and Collaboration
  • Problem-Solving

Interests

  • Gardening
  • Swimming
  • Animal Welfare Advocacy
  • I enjoy cooking for friends and family gatherings

Certification

Advanced Practical Diamond Grading 2012

Practical Diamond Grading 2001

Jewellery Design Certificate 2003

Timeline

Senior Diamond Consultant and Insurance Manager

Cerrone Jewellers
07.2011 - Current

Store Manager

Hennings Jewellers
11.2000 - 08.2010

Store Manager

Hennings Jewellers
03.1994 - 08.2010

Computer Books Manager

Waterstones Booksellers
09.1992 - 08.1994

Bachelor of Arts - Arts

University of Western Sydney

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Natasha Hennings