Summary
Overview
Work History
Education
Skills
Volunteering
Certification
References
Timeline
Generic

Natasha Hill

Sydney,NSW

Summary

I am a 20 year old university student, currently studying a Bachelor of Business at the University of Technology Sydney. I have numerous years of experience in customer service and am currently seeking additional part-time employment with the intention of being able to develop my customer service skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

The Ranch Hotel
10.2023 - Current


  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Customer Service Assistant

BWS
01.2023 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation..
  • Assisted customers with product selection, providing detailed information on features and benefits.

Swimming Instructor

Carlile Swimming
05.2021 - 01.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.

Customer Service Assistant

Woolworths
10.2019 - 05.2021
  • Answered customer questions about product availability and shipment times.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.

Education

Bachelor of Business - Marketing And Sports Management

UTS
Sydney, NSW
06.2026

High School Certificate -

Monte Sant Angelo Mercy College
North Sydney
12.2021

Skills

Customer Service

Strong multitasking

Greeting guests

Team Collaboration

Point of sale operation

Volunteering

Harding Miller Education Foundation 

  • Assisting the Foundation with their annual awards night in May, 2023.
  • Assisting employees with administration; processing tutoring invoices.


Certification

Responsible Service of Alcohol (RSA) - (CCH11210435)

References

Upon request.

Timeline

Waitress

The Ranch Hotel
10.2023 - Current

Customer Service Assistant

BWS
01.2023 - Current

Swimming Instructor

Carlile Swimming
05.2021 - 01.2023

Customer Service Assistant

Woolworths
10.2019 - 05.2021

Bachelor of Business - Marketing And Sports Management

UTS

High School Certificate -

Monte Sant Angelo Mercy College
Natasha Hill