Natasha Hill
Sydney,NSW
Summary
I am a 20 year old university student, currently studying a Bachelor of Business at the University of Technology Sydney. I have numerous years of experience in customer service and am currently seeking additional part-time employment with the intention of being able to develop my customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
The Ranch Hotel
10.2023 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
Customer Service Assistant
BWS
01.2023 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation..
- Assisted customers with product selection, providing detailed information on features and benefits.
Swimming Instructor
Carlile Swimming
05.2021 - 01.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
Customer Service Assistant
Woolworths
10.2019 - 05.2021
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Education
Bachelor of Business - Marketing And Sports Management
UTS
Sydney, NSW06.2026
High School Certificate -
Monte Sant Angelo Mercy College
North Sydney12.2021
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Point of sale operation
Volunteering
Harding Miller Education Foundation
- Assisting the Foundation with their annual awards night in May, 2023.
- Assisting employees with administration; processing tutoring invoices.
Certification
Responsible Service of Alcohol (RSA) - (CCH11210435)
References
Upon request.
Timeline
Waitress
The Ranch Hotel
10.2023 - Current
Customer Service Assistant
BWS
01.2023 - Current
Swimming Instructor
Carlile Swimming
05.2021 - 01.2023
Customer Service Assistant
Woolworths
10.2019 - 05.2021
Bachelor of Business - Marketing And Sports Management
UTS
High School Certificate -
Monte Sant Angelo Mercy College