Natasha Hoff
Fitzgibbon,Qld
Summary
Proven track record in enhancing customer satisfaction and expanding client bases during tenure at Ullrich Aluminium. Demonstrates exceptional customer service and relationship-building skills, alongside adept interpersonal communication. Achieved consistent production targets through meticulous attention to detail and efficient time management.
Overview
10
10
years of professional experience
Work History
Sales Representative
Ullrich Aluminium
08.2014 - 04.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Factory Production Worker
Ullrich Aluminium
07.2010 - 08.2014
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated machines proficiently and in compliance to safety standards.
Customer Service Cashier
Mount Smart Stadium
01.2007 - 09.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
James Cook High School
Auckland, New Zealand12.2009
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and Service Sales
Timeline
Sales Representative
Ullrich Aluminium
08.2014 - 04.2017
Factory Production Worker
Ullrich Aluminium
07.2010 - 08.2014
Customer Service Cashier
Mount Smart Stadium
01.2007 - 09.2009
High School Diploma -
James Cook High School
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