Natasha Iles
Inverleigh
Summary
I am a professional, reliable and capable employee with 6 years experience across multiple correctional facilities and roles. I have proved to be a competent, friendly and cooperative employee and colleague that excels working individually and as a team. I have consistently utilised my professional skillset, down to earth work ethic and interpersonal skills to fulfil my duties in every role I have had, including acquiring additional skills to further my competency and participating in extra-curricular activities that proved rewarding for both the community and myself. I now seek growth in my career to continue my development as a professional.
Overview
10
10
years of professional experience
Work History
Au Pair
Private Family
02.2024 - 06.2024
- Served as an Au Pair to a 4 year old girl and 9 year old boy
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Secondment - Workforce Engagement Team Leader
Western Plains Correctional Centre
04.2023 - 05.2023
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Secondment - Executive Assistant
Western Plains Correctional Centre
03.2023 - 04.2023
- Planned and organised events for the facility including International Women's Day
- Served as a liaison between departments to facilitate effective communication throughout the precinct.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Workforce Engagement Support Officer
Western Plains Correctional Centre
07.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Effectively used a range of programs including TimeTarget, Chris21, SharePoint and Microsoft Teams
- Health and Safety Representative
- Chair of the Social Committee
Justice Officer- Property and Switchboard
Melbourne Assessment Prison
10.2019 - 07.2022
- Establish and maintain effective and professional relationships with Courts, Police, Legal Entities, Government Departments, Visitors, etc.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Administrative/Customer Support
Patorganiser
07.2019 - 10.2019
- Reviewed tickets from online subscribers and worked to fulfil their needs
- Record data and complete spreadsheets for monthly sales meeting
- Coordinated with fellow colleagues to ensure a cohesive and effective work environment
Administration
Kandu Preventative Maintenance
08.2015 - 10.2019
- Communicated effectively with clients to ensure optimal results in an efficient manner
- Updated daily transaction records to assist with payroll and billing administration.
- Completed data entry tasks with accuracy and efficiency.
Pre-service teacher
Diamond Creek Primary School
04.2019 - 05.2019
- Built strong relationships with parents through regular communication regarding student progress, fostering a supportive network for academic success at home and in school settings alike.
- Addressed individual students'' needs by developing personalized learning plans based on assessment data analysis, resulting in improved academic performance.
- Contributed to a positive school climate by actively participating in professional development opportunities, collaborating with colleagues, and engaging with the community through various events and initiatives.
- Developed innovative lesson plans by incorporating multimedia tools and hands-on activities, enhancing student engagement and comprehension.
Packer/Packager
RipCurl
10.2018 - 02.2019
- Packed and labeled customer orders
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
Service/Checkout
Coles
03.2015 - 01.2016
- Used communication skills to facilitate smooth transactions and to resolve pricing and sale issues
- Maintained the cash counter in running condition, accept payments and made entries accordingly
- Balanced the day’s transactions at daily cash closing
- Demonstrate a friendly and professional attitude towards customers with payment related enquiries
- Implemented the company’s guidelines regarding cash payments policy
- Assisted in stocking of and rearrangement of display items in the store when needed
Education
VCE (Year 12) -
Christian College Geelong
Geelong, VICTimeline
Au Pair
Private Family
02.2024 - 06.2024
Secondment - Workforce Engagement Team Leader
Western Plains Correctional Centre
04.2023 - 05.2023
Secondment - Executive Assistant
Western Plains Correctional Centre
03.2023 - 04.2023
Workforce Engagement Support Officer
Western Plains Correctional Centre
07.2022 - Current
Justice Officer- Property and Switchboard
Melbourne Assessment Prison
10.2019 - 07.2022
Administrative/Customer Support
Patorganiser
07.2019 - 10.2019
Pre-service teacher
Diamond Creek Primary School
04.2019 - 05.2019
Packer/Packager
RipCurl
10.2018 - 02.2019
Administration
Kandu Preventative Maintenance
08.2015 - 10.2019
Service/Checkout
Coles
03.2015 - 01.2016
VCE (Year 12) -
Christian College Geelong
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